FREQUENTLY ASKED QUESTIONS / OUR TERMS & CONDITIONS

When / how do I check the status of my Custom Shop order or Retail Shop order?

RETAIL/MERCHANDISE ORDERS:

We usually ship the same day or next business day latest when a website retail order is received. Sometimes we even ship within minutes. So unless our website banner says we are closed/not shipping, or you ordered right before/during a major holiday, or on a weekend, your order should ship promptly. If you don’t receive a shipment notice within 24 hours, check your junk/spam folders prior to contacting us.

NOTE: if you place an order and use different billing and shipping addresses and/or names, your order will be held pending further verification. Orders like that also trip fraud alerts in our system, which can result in your order being canceled without notice. To avoid shipping delays or order cancellation, we highly recommend that you do not use different bill/ship to addresses or names.

If you’re in a ban state and your order contains standard capacity magazines or firearms that are restricted there, you must email us proof of exemption, such as FFL or LE ID, immediately after you place your order, and reference your order number. Do not wait for us to contact you to ask for proof of exemption.

DO NOT CALL OR TEXT TO CHECK ORDER STATUS…EMAIL ONLY.

CUSTOM SHOP ORDERS:

When you placed your custom order, you were required to input a turnaround estimate on the order form. For example: 12 Weeks. If we have reached the END of that timeframe, you are welcome to EMAIL us to check the status of your project. DO NOT CALL OR TEXT to check the status of your project…EMAIL ONLY. DO NOT check status before we have reached the end of the turnaround estimate. Contacting us prior to the completion date to see if we have started on your project, or asking if it will be done by a certain date IS a status check . If you have qualification or training during or around the end of the turnaround estimate, it is incumbent upon you to have an alternate firearm to use should your project not be done in time

Do you redo or fix other people's custom work?

No. We only accept projects with no permanent modifications to the relevant components for custom work. For example: if you want grip work, the frame must not have any previous stippling or material removal of any kind. We do accept frames that have been Cerakoted but which don’t have any other permanent modifications, BUT an additional labor charge of $100 minimum applies due to the added time and care that most be taken to do our custom work on coated frames. If you want slide work, the slide must not have any aftermarket milling

What is your order Return/Cancellation/Change/Refund policy?

BECAUSE WE OFFER RETAIL PRODUCTS, CUSTOM SERVICES, and RESTRICTED ITEMS WHICH MUST BE SENT TO A FFL/SOT FOR TRANSFER, THIS IS A BROAD CATEGORY. FIND THE INFO PERTAINING TO YOUR SITUATION BELOW.

CANCELING RETAIL ORDERS THAT HAVE NOT YET SHIPPED:

If you ordered items that are restricted in certain areas, such as firearms/NFA items, magazines, or ammunition that are not legal to own in your area and you do not provide us with valid proof of exemption, your order will be canceled and a 20% admin fee will be deducted from the refund. If you order a firearm, receiver or NFA item and fail to either come to our shop within 30 days to begin the required transfer process, OR fail to arrange with another FFL/SOT to have us ship the items to them so that they can handle the transfer, your order will be canceled and a 20% admin fee will be deducted from the refund.

PARTIAL CANCELLATIONS OF RETAIL ORDERS THAT HAVE NOT YET SHIPPED:

You can request that we remove items from a retail order that has not yet shipped, without cancelling the entire order. Our standard cancellation fees (explained above) will be deducted from the refund of those specific items. If the original order qualified for free shipping, and the new order total after items have been removed is below our free shipping threshold, shipping cost must be paid.

RETURNING NEW RETAIL ITEMS FOR REFUND OR EXCHANGE AFTER YOU RECEIVED THEM:

FIRST: YOU MUST CONTACT US PRIOR TO RETURNING AN ITEM TO REQUEST AUTHORIZATION TO MAKE THE RETURN WITHIN 10 DAYS OF THE PURCHASE DATE, AND YOU MUST RECEIVE WRITTEN AUTHORIZATION FROM US TO RETURN IT. RETURNS SENT IN WITHOUT WRITTEN RETURN AUTHORIZATION FROM US WILL NOT BE ACCEPTED.

SECOND: The following items/item types are non-returnable once they are delivered to you. There are NO EXCEPTIONS to this policy, unless WE made a mistake and sent you the wrong item. Unfortunately, this policy became necessary due to the actions of numerous unscrupulous individuals who abused our policies and/or outright tried to rip us off. However, the benefit of this strict policy is that our customers can rest assured that any new item they get from us is new, never used/circulated, and isn’t someone else’s return. THE FOLLOWING TYPES OF ITEMS ARE NOT RETURNABLE FOR ANY REASON: Used items…if you’ve opened the box and mounted/used it in any way, it’s not returnable; Optics and optic mounts; lights and light mounts; trigger kits/trigger components; batteries; knives; pepper spray; tasers/shock devices; laser boresighting devices; ammunition; firearms/receivers/NFA items that the customer has taken possession of via transfer; any item from our Finished Customs section; any item listed as Used, Open Box, Demo, or in the Clearance Rack section. If you think that an item you received is defective, you must contact THE MANUFACTURER of the item. If your item was not listed above, see below on how to return it:

As stated above, contact us via email to request authorization to return an eligible item for refund or exchange within 10 days of the purchase date. Once you receive written authorization from us, send it back along with the packing slip or at minimum a note containing your name and order number so we can ID it. The item(s) you send back must be new/unused/uninstalled, in the original undamaged packaging, with all parts/documentation. IF YOU SEND AN ITEM BACK THAT’S LISTED ABOVE, OR AN ITEM IN USED OR OTHERWISE UNACCEPTABLE CONDITION PER THE ABOVE STIPUTLATIONS, YOU WILL NOT RECEIVE A REFUND. YOU CAN, HOWEVER, PAY SHIPPING TO HAVE YOUR ITEM SENT BACK TO YOU. Customer is responsible for shipping costs when returning items, and returns MUST be sent via a trackable service with delivery confirmation, and you must provide us with the tracking number. If an item is sent back without tracking and delivery confirmation and it goes missing, we will not issue a refund. If you ordered something and decide you don’t want it while it’s still in transit to you, you must receive it and then re-ship it back to us via a trackable service and delivery confirmation. DO NOT REFUSE DELIVERY OR MARK THE PACKAGE “RETURN TO SENDER”…those packages rarely make it back to us, and a refund will not be issued if they go missing.

Once we receive and inspect the eligible return item(s) to ensure it meets our standards, we’ll promptly issue a refund minus a 20% administrative/restocking fee.

NOTE: IF you’d like to send back an eligible item and exchange it for item(s) of EQUAL or GREATER value, we will waive the 20% fee. You will be responsible for the price difference between the new item(s), and shipping costs for the new item. If you received free shipping on the original order, you are not eligible for free shipping again on the exchange order.

IF WE SENT YOU THE WRONG ITEM:

We will send you a prepaid shipping label to return the incorrect item to us, and we will also cover shipping costs to send the correct item to you. If you elect to return the incorrect item and get a refund rather than allow us to replace the item with the correct one, your refund will be minus the above 20% admin/restocking fee.

DEFECTIVE ITEMS:

Everything we sell is factory new (unless specifically listed as used), and is covered under the manufacturer’s warranty. Open box items are also still covered under warranty. We are not an authorized warranty repair/exchange center for any of the items we sell. Therefore, any defects or problems you encounter with an item purchased from us must be resolved with the manufacturer under warranty.

NFA ITEM ORDERS:

-If no transfer paperwork has been prepared, we will cancel the order and issue a refund minus the 20% admin fee posted above.

-If the transfer form has been prepared but NOT submitted to the ATF, the order can be canceled and refunded minus $100 or 20% of the total item cost, whichever is greater.

-If the transfer form has been prepared AND submitted to the ATF, the order cannot be canceled, even if approval is still pending.

CUSTOM SHOP ORDERS ….THIS APPLIES TO BUILDS ON CUSTOMER SUPPLIED GUNS/FRAMES, AND GUNS/FRAMES PURCHASED FROM BORESIGHT SOLUTIONS:

Custom Shop orders can only be cancelled / refunded if work has not yet begun. Once we have started on a project, we have time and material invested in it, and it will be seen through to completion. We will also will not stop work and send a project out unfinished. This applies whether it’s a project you send in or a project where the base gun/frame was purchased from us. Once work has begun on a custom shop order, which is usually within a week of receiving the order, we will finish it. Turnaround time estimates are exactly that, an ESTIMATE. We make every effort to stay on track and minimize delays/interruptions, but small shops like ours, where nearly every project is done by one craftsman, are more vulnerable to disruptions than big mass-production operations. For customer-provided projects, if work has not commenced, the order can be canceled and the refund will be minus a $150 cancellation fee plus return shipping (if applicable). For orders where the base platform was purchased from us, if work has not commenced, the order can be canceled and the refund will be minus our standard order cancellation fee.

We understand that sometimes people’s needs and budget change, so depending on what stage the project is in, we may be able to make changes to the order (e.g. eliminate options not yet done/installed) to reduce the total cost. If any refund is due as a result of order changes, the refund amount will be minus our posted order cancellation fee. OR. If you ordered a gun/frame from us and commissioned a build on it, you own the project. However, we may at our sole discretion keep the project for our inventory, and put the amount you paid toward the project to store credit which you can use for a different build or merchandise. But under no circumstances will we provide a refund on a customer-commissioned build that is in the works or completed.

We are a small business and custom builds are our livelihood. We are happy to accommodate you and your circumstances as best as we can, but understand that doing so also can have a significant impact on us. Please don’t casually assume that it’s no big deal for us to just release you from your obligation to the project and sell the build to someone else. While someone else will eventually buy it, that can take time, and the more nuanced the build is (grip profile/options, etc), the narrower the field of potential buyers becomes. That is why if WE elect to release you from your order obligation and keep the project for our inventory, we only offer store credit and not a refund. Thanks for your understanding.

If you experience financial hardship while your project is here, let us know so we can work with you. We can usually halt/slow progress to forestall when you have to pay the balance. We can also work out a payment plan with you. As stated above, we are a small business and have time invested in your build, so please don’t leave us hanging, as we have bills to pay too. Unless previous arrangements have been made with us, or a payment plan agreed upon and adhered to, custom orders that are not paid for in full and picked up/shipped back within 60 days of completion are considered abandoned/forfeited, and become the property of Boresight Solutions. No refunds or store credit will be issued on abandoned custom projects.

For changes to custom orders that are in progress: we require that any order change requests be made in writing via email as early as possible in the process. We also ask that you keep change requests to a minimum, as having to revisit a project once it’s in our queue to update the work order is disruptive to progress on everyone’s build. Changes to a custom order may also increase the turnaround estimate from what you were originally quoted, and we do not guarantee that change requests submitted will be implemented.

DENIED/DELAYED BACKGROUND CHECK/TRANSFERS:

If you fail a background check, we are prohibited by law from transferring the firearm to you. If your background check is DECISION PENDING, we cannot transfer the firearm to you until we receive an approval. Decision Pending status can take months to resolve. If you fail the background check, OR if you decide to cancel your purchase because the background check process is delayed or in “DECISION PENDING” status and you don’t want to wait for the process to run it’s course, your refund will be minus our posted order cancellation fee AND a $75 admin fee.

ALL OTHER CANCELLATION/REFUND SITUATIONS:

If a situation occurs that’s not addressed by one of the above policies, it will be handled on an individual basis. We reserve the right to change our policies with

Is your grip work done with lasers or by hand?

We are proud that our grip work is done by-hand, freehand, by skilled and talented human beings. While laser stippling is great for cosmetic designs, we feel that hard-use performance is paramount, and laser stippling simply doesn’t yield a texture that’s rugged and effective enough to deliver the proven benefits of traditional deep, hand-embossed texturing like ours.

What handguns do you customize?

We have a package for pretty much every polymer frame handgun.

Our Signature Series covers all GLOCK models/generations. Occasionally Ben will take in something else for a Signature project, by request. Our Duty Series covers all GLOCK models/generations, all S&W M&P and Shields, CZ P07, 09, and 10-series, Walther PPQs, and all Sig Sauer P320 variants including the X-Series. Our Competition Series covers all of the previously mentioned makes/models covered by the previous 2 Series, plus nearly every other factory polymer frame handgun, including H&K , Springfield Armory, and Beretta polymer frame models. WE DO NOT ACCEPT POLYMER 80 BRAND GUNS/FRAMES FOR WORK, NOR DO WE ACCEPT ANY “80%” TYPE FRAME, SERIALIZED OR NOT.

What’s the current turnaround time for custom work?

Turnaround time varies based the Series and what type of project. Please contact us prior to placing your order to obtain a turnaround estimate. Also understand that an estimate is not set in stone. Sometimes projects take longer than the estimate, and sometimes we finish early. If you have training/qualifications etc at the end of the turnaround estimate, please have another firearm to use should we not have your project done in time.

Do you need my gun for the entire estimated turnaround time? Or could I just get on a list and send it in when you're ready?

Yes, we need your firearm here for the entire time. We don’t run wait lists or assign numbers to send custom projects in a later date. Custom projects are done in groups, and in stages, which allows us to make steady progress on everyone’s build.

Do you offer expedited service on custom work, and at what cost?

Yes, we sometimes are able to offer expedited service . Expedited projects are done on overtime (weekends or before/after hours) so as to not interfere with our regular work or unfairly delay other customers’ projects . Expedited service cost is list price for the labor elements (grip work, slide milling/refinishing) project, plus 100%. Example: If you get a Duty Series grip package that costs $600 and a slide package that’s $215, for a total of $815, the expedited cost is $1630. This will get your frame and *slide work done in 2 weeks or less. Note: Slide work turnaround time is dependent upon package and and finish/treatment options…if you get Cerakote, we can usually keep it under 2 weeks, but if you get black nitride treatment, it may take longer because that isn’t done in house, so we can’t guarantee completion times on that due to in/out shipping times, and the time it takes for the treatment to be done. Expediting fees do not apply to hardware components purchased as part of the package, such as sights, extended slide stops, etc….those are charged at normal price. Expedited service is not always available, such as during times of heavy backlog or when we have large dealer orders in our queue. Contact us to see if we are currently offering expedited service. MIL/LE/1R/Student discounts do not apply to expedited project

Do you offer general firearm/NFA transfer services?

Yes. Regular firearm (title 1) transfer fee is $45, and that includes the background check fees the state charges us. For multiple title 1 items transferred at the same time, add $15 per item. NFA items (title 2) transfer fee is $100 per item. We do not pro-rate the NFA transfer fee if additional items are transferred at the same time. It is $100 per item.

We also provide digital passport photo and livescan fingerprint services for NFA transfers on-site, for $100. You will receive a digital files of your photo and prints, which you can use at our shop as many times as you’d like (or until the ATF says they are too old and must be done again), or at any other shop that accepts them. We do not keep your photo and fingerprints captive where you can only use them with us.

We do not charge extra transfer fees on firearms/NFA items purchased from us.

Please see our order return/cancellation policy for our terms should your transfer be denied, or delayed for a prolonged period of time.

Do you ship firearms to California?

Yes. If you’re in CA and want custom work done, you can send your gun to us and when it’s done we send it straight back to you. If you’re in CA and want to buy a new gun from us that’s on the CA approved list from us, you can do that too. We will secure CA DOJ approval documentation and include it with the shipment.

I'm local. May I place my custom order in person at your shop?

Yes. However, due to our workload and retail traffic, it’s best to coordinate with us in advance so that we can allocate time for the consultation.

I really like the unique look of another shop's work. Could you replicate it for me?

No. Out of respect for our fellow craftsmen who–like us–have worked hard to establish a recognizable trademark style, we will not rip off another shop’s distinctive work.

Do you have custom guns/frames finished and ready to ship?

We often do. Check our Finished Customs section.

Do you offer MIL/LE/First Responder discounts?

We offer 10% off labor charges in our Duty Series line of custom work to active duty LE, MIL, and Fire/Rescue, and also to students who’ve trained with the excellent professional instructors we are affiliated with. See our Discounts page for details. To the vets and retirees, thank you for your service, but our discount is only for the folks on active status. This discount applies only to newly-commissioned custom orders, either on your own pistol or one purchased from us for a new build. We do not offer discounts on our Signature or Competition Series line of work, general retail orders, or the items in our Finished Customs section.

Do you warranty your custom work? What if I have an older Boresight gun and want the grip retextured?

We do not have a formal warranty. However, we stand behind our work, take care of our clients, and provide support as each situation requires, SO LONG AS THE ITEM IS IN THE SAME CONFIGURATION IT WAS WHEN IT LEFT OUR SHOP. If you have a problem with one of our custom builds, and it’s in the same configuration it was when it left our shop, simply email us (please reference your order number if you can), and give us a detailed description of the issue you’re having. IF IT HAS BEEN CHANGED/MODIFIED BY YOU OR SOMEONE ELSE AFTER WE WORKED ON IT, please return it to the same configuration it was in when when it left our shop and see if the problem goes away before you contact us.

We do not accept custom/customized items for return & refund; we will only repair or replace such items, AT OUR SOLE DISCRETION. By placing a custom order or purchasing one of our finished custom items, you agree that all decisions regarding repair or replacement will be made exclusively by Boresight Solutions.

Retexture: If you have one of our custom guns and the grip texture is worn out, we will retexture it one time at no charge as long as we feel it’s safe to do. This applies even if you bought the gun used from someone else. As long as we can confirm it’s one of ours, and as long as the frame has not already been retextured, or has been modified by someone else after it left our shop. You just pay shipping to/from us. This service is not available on the rubberized grips we used to offer many years ago. Some frames can be retextured more than once, at additional cost.

What do I need to send with my project, and is there anything else I need to know?

If you’re shipping a complete pistol or serialized pistol frame (lower) to us, it must be sent via UPS or Fedex. Their rules require overnight. Pistols and serialized pistol frames can ONLY be sent via US Postal Service if they are sent between FFLs. Slides and non-serialized lowers (example: P320 grip module without serialized fire control group) can go USPS.

When shipping your project to us, we prefer that you do not send it in the factory box inside another box. Just wrap the project securely in packing material and put it in a sturdy cardboard box. DO NOT send your project to us in a soft shipping pouch/envelope. They offer no protection, and also allow the distinct gun shape to show. If your project is sent in this proscribed and irresponsible manner and damage or loss occurs, we will NOT assist with resolution/insurance claims with the shipper in any way. If you are not getting slide work or a fitted trigger package, we only need the frame, not the complete gun. We do not need any magazines unless your project requires them. Do not send any parts or accessories unless they are relevant to the project, AND if you send parts and accessories, they MUST be tagged or somehow marked with your last name and your order number. We will not be responsible for any parts/accessories that are not marked. If you are not familiar with shipping a firearm, or anticipate problems at your local shipping center, we offer prepaid round trip shipping, which allows you to simply print a label, put it on the box, and drop it off without waiting in line to buy your own label. Contact us for this option.

My shipment is Delayed, Lost, or says Delivered but I don't have it. Or my package arrived damaged and is missing contents or contents is damaged. What now?

By making a purchase on our website, you agree to follow all the steps outlined below in a timely manner, to include filing a missing item report/trace request and providing us with the case number. We (Boresight Solutions) require that you (Customer), initiate any trace/location efforts with the carrier, while we (Boresight Solutions) will file any insurance claims (if applicable) on your behalf. You acknowledge that if you do NOT follow the below steps promptly and thoroughly, we (Boresight Solutions) cannot assist with resolution, nor will we be able to file an insurance claim on your behalf for the lost/damaged items. You further agree that once we (Boresight Solutions) have shipped your order, we are no longer responsible for the item, and that you will not file a credit card chargeback/dispute against us if your item is lost/stolen/damaged/misdelivered.

NOTE: AT NO POINT IN THE BELOW STEPS SHOULD YOU (CUSTOMER) FILE AN INSURANCE CLAIM WITH THE CARRIER. WE GENERALLY USE A 3RD PARTY SHIPPING INSURANCE, DUE TO THE CARRIERS’ INSURANCE BEING MOSTLY USELESS AND THE CARRIERS OFTEN DOING EVERYTHING IN THEIR POWER TO DENY A CLAIM. SO, IF AN INSURANCE CLAIM IS WARRANTED, WE WILL DO THAT FOR YOU, SO LONG AS YOU COMPLY WITH THE BELOW STEPS AND PROVIDE US WITH THE CASE DOCUMENTATION WE REQUIRE. BE AWARE THAT SHIPPING INSURANCE ONLY COVERS ITEMS THAT GO MISSING OR GET DAMAGED IN TRANSIT…ONCE AN ITEM IS DELIVERED, UNLESS THE CARRIER ADMITS THEY DELIVERED IT TO THE WRONG PLACE, INSURANCE IS NO LONGER VALID.

If your package arrives missing contents, or the contents was damaged in transit:

If your package is obviously damaged, try to open the package in front of the delivery driver to verify the contents if possible. If contents are missing or damaged, have the driver annotate in their system the package/contents is damaged on the spot and provide you with a case report #. If the package was delivered in your absence, file a damaged item report with the carrier immediately. In either situation, forward the case number/documentation that you filed a report with the carrier to us, AND send us photos of the damaged package, and or damaged contents (as applicable) immediately, so we can file an insurance claim.

If your package is delayed in transit:

If tracking shows that your package is delayed in transit, you must contact the carrier request that they trace/locate the package, and forward us the case #. Then you must allow the carrier time to find it. If after 10 business days from when you file the trace request the item has not been found / the carrier has not updated you, notify us and we will file an insurance claim.

If your package shows delivered, but you don’t have it:

1) First, make sure that the shipping address you provided us when you placed your order is correct. If an incorrect delivery address was provided, that is not the carrier’s fault, nor can we do anything from our side. If the package is sent back to us due to incorrect delivery address, we will be happy to reship it to you at the correct address at your expense.

2) If you provided the correct shipping address, check with other members of the household, neighbors, receptionist, lobby security, mailroom, co-workers, etc etc as appropriate to your location/situation. Also check with the carrier’s delivery drivers who cover your route, if possible, and ask them to help you locate it. We also see it many times where tracking says that a package is delivered one day, but its not actually dropped off until the next day. We guess because the delivery driver just wants to go home early. If you are still unable to locate your package, proceed to 3.

3) If the carrier determines that the package WAS delivered to the correct address, then it was likely stolen. Neither the carrier insurance nor 3rd party insurance covers theft after an item was delivered. We recommend that you file a police report, and hopefully the perpetrator is caught.

Suspicious Order Verification / Additional ID requirement

Due to the amount of fraudulent order attempts we get, and because our credit card processor penalizes us heavily if we allows a fraudulent order to get through (which means we lose the $$, lose the product, AND to add insult to injury WE have to pay additional fees on top of that because WE got ripped off) we have our webstore security thresholds set very high. While most fraudulent orders are blocked by our security programs outright, some do make it through. We have to be very vigilant about identifying them, because as a small business we cannot afford the loss.

If your order has mismatched billing/shipping addresses, AND/OR is flagged as suspicious by our processor security system, we reserve the right to request additional verification from you to ensure that your order is legitimate. This is stated on our website checkout page, so it doesn’t come as a surprise to anyone. We also reserve the right to cancel any order without explanation if it is flagged by our system or by our credit card processor. By placing an order on our website, you are agreeing to provide us the verification that we ask for, immediately upon request. IF VERIFICATION IS NOT PROVIDED IMMEDIATELY, YOUR ORDER WILL BE DEEMED “CANCELED BY CUSTOMER REQUEST” AND OUR STANDARD ORDER CANCELLATION FEES APPLY. WITH MODERN TECHNOLOGY, AND EVERYONE HAVING A HI DEF CAMERA RIGHT IN THEIR CELLPHONE, THERE IS NO REASON WHY ANYONE WOULD BE UNABLE TO IMMEDIATELY SNAP PICS OR SCAN THE REQUESTED INFO AND SEND IT TO US.

Do you ship outside the USA?

No. Due to ITAR restrictions and/or complications we’ve had in the past with packages navigating customs, we do not ship anything outside the USA. Our ordering system will also reject orders where the billing/shipping address or even the customer’s IP address location is outside the USA

Will my custom project look exactly like what I saw in photos on your website or social media?

Our work is steadily evolving as we pursue improved performance, durability, and aesthetics. As such, the work we finish today may not match the stock photos we use on our site, or those which we post on social media. craftsmanship. We also reserve the right to change or adapt our designs at our sole discretion and without notice, including on projects that are currently in our work queue.

NOTE: Some polymer frames will discolor due to the high heat involved with our hand-embossed grip texture. While this is most prevalent on non-black frames (OD Green, FDE, Gray, etc), it can also manifest in black frames, most notably those from H&K, such as the VP9. The discoloration can darken or lighten certain areas. This is purely cosmetic and does not compromise function of the firearm. We will not be responsible nor will we offer any consideration (price discount, rework, coating, etc) should it occur.

Our policy for sales/shipping magazines and ammunition.

MAGAZINE & AMMO RESTRICTIONS BY STATE.

We do our best to abide by the laws that are in place outside of Florida. However, due to how rapidly such things change, we may not know the exact current details of such laws. Therefore it is ultimately the customer’s responsibility to know the laws where they live, and NOT purchase things from us that are prohibited there. The following list is the restrictions currently known to BORESIGHT SOLUTIONS. This list is not guaranteed to be 100% accurate, nor is it to be used as a reference…it is simply the laws that BORESIGHT SOLUTIONS is currently aware of. If there are any mistakes or omissions, please send an email to info@boresightsolutions.com and include a link to an official/govt website or a screen shot of the same, which outlines the law. We will not ship any magazine or ammunition feed device that holds more than the restricted number of rounds to these states. We reserve the right to not ship an order because of any restriction that we become aware of but which is not listed here. Any order placed containing restricted product will be subject to refund minus 20% order cancellation fee if proof of eligibility (FFL, LE ID) is not provided to us promptly after the order is placed.

MAGAZINES

California: No magazines over 10-rounds.
Colorado: No magazines over 15-rounds.
Connecticut: No magazines over 10-rounds.
Delaware: No magazines over 17-rounds.
District of Columbia: No magazines over 10-rounds.
Hawaii: No magazines over 10-rounds.
Maryland: No magazines over 10-rounds.
Massachusetts: No magazines over 10-rounds.
New Jersey: No magazines over 10-rounds.
New York: No magazines over 10-rounds.
Rhode Island: No magazines over 10-rounds.
Vermont: No rifle magazines over 10-rounds, no pistol magazines over 15-rounds.
Washington: We have seen conflicting reports on the status of WA’s mag capacity limit law because of lawsuits which have been filed against it. It is the WA customer’s responsibility to know the current law(s) in effect in their state.
Military APO: We can not ship to APO/FPO addresses. We can ship to a stateside military base or home address that is not an APO address.
AMMUNITION

It is the buyer’s responsibility to know their local laws prior to ordering ammunition. Buyers must be a minimum of 21 years old to purchase centerfire or rimfire ammunition.

We do not ship ammunition to addresses in:

Alaska
California
Connecticut
Guam
Hawaii
Illinois
Massachusetts
New Jersey
New York
Puerto Rico
Washington DC
IF YOU ARE LE or HAVE A BUSINESS FFL (no C&R) and would like to purchase magazines that are restricted in your area:

1. Place your order through our website and indicate in your order notes that you are with law enforcement or have a FFL.
2. Send a photocopy or photo of your LE ID, or our FFL to us via email, and be sure to reference your order number. Send the email to info@boresightsolutions.com
3. We will notify you once satisfactory proof of eligibility is received, and will ship your order.

When / how do I check the status of my Custom Shop order or Retail Shop order?

RETAIL/MERCHANDISE ORDERS:

DO NOT CALL OR TEXT TO CHECK ORDER STATUS…EMAIL ONLY.

CUSTOM SHOP ORDERS:

Do you redo or fix other people's work?

We only accept projects with no permanent modifications to the relevant components for custom work. For example: if you want grip work, the frame must not have any previous stippling or material removal of any kind. We do accept frames that have been Cerakoted but which don’t have any other permanent modifications, BUT an additional labor charge of $100 minimum applies due to the added time and care that most be taken to do our custom work on coated frames. If you want slide work, the slide must not have any aftermarket milling

What is your order Return/Cancellation/Change/Refund policy?

DUE TO OFFERING RETAIL PRODUCTS, CUSTOM SERVICES, and RESTRICTED ITEMS WHICH MUST BE SENT TO A FFL/SOT FOR TRANSFER, THIS IS A BROAD CATEGORY. FIND THE POLICY THAT PERTAINS TO YOU/YOUR SITUATION BELOW. ALL ORDER CANCELLATION/CHANGE/RETURN REQUESTS MUST BE DONE VIA EMAIL, AND MUST REFERENCE YOUR ORDER NUMBER. WE WILL NOT CANCEL/CHANGE AN ORDER BY VERBAL REQUEST OR FROM A MESSAGE LEFT IN OUR VOICEMAIL.

CANCELING RETAIL ORDERS THAT HAVE NOT YET SHIPPED:

Most retail orders may be cancelled before they ship. If you paid via credit card, there will be a 5% cancellation fee deducted from your refund to cover our administrative expenses and the merchant service/credit card gateway charges we incur per transaction, which we don’t get back when an order is canceled and a refund issued. If you paid via Sezzle, the cancellation fee will be 7% plus $.30 (thirty cents) due to Sezzle charging us an additional 2% plus thirty cents per on top of our administrative expenses and the charges we incur from Sezzle.

If you ordered items that are restricted in certain areas, such as firearms/NFA items, magazines, or ammunition that are not legal to own in your area and you do not provide us with valid proof of exemption, your order will be canceled and a 20% admin fee will be deducted from the refund. If you order a firearm, receiver or NFA item and fail to either come to our shop within 30 days to begin the required transfer process, OR fail to arrange with another FFL/SOT to have us ship the items to them so that they can handle the transfer, your order will be canceled and a 20% admin fee will be deducted from the refund. While we try to keep a list posted here in the FAQ of what’s current/where, those type of things change rapidly, and it is ultimately the customer’s responsibility to know what’s legal to own where they live at the time an order is placed. If you are unsure about current firearm related laws in YOUR area, ask a gun shop local to you.

PARTIAL CANCELLATIONS OF RETAIL ORDERS THAT HAVE NOT YET SHIPPED:

RETURNING NEW RETAIL ITEMS FOR REFUND OR EXCHANGE AFTER YOU RECEIVED THEM:

FIRST: YOU MUST CONTACT US PRIOR TO RETURNING AN ITEM TO REQUEST AUTHORIZATION TO MAKE THE RETURN WITHIN 10 DAYS OF THE PURCHASE DATE, AND YOU MUST RECEIVE WRITTEN AUTHORIZATION FROM US TO RETURN IT. RETURNS SENT IN WITHOUT CONTACTING US FIRST AND/OR WITHOUT WRITTEN RETURN AUTHORIZATION FROM US WILL NOT BE ACCEPTED.

SECOND: The following items/item types are non-returnable once they are delivered to you. There are NO EXCEPTIONS to this policy, unless WE made a mistake and sent you the wrong item. Some people think that “no exceptions” means that an exception will be made if they push hard enough, threaten to post negative reviews, threaten us with a credit card chargeback, solemnly swear that the item is untouched/unopened, etc etc … Sorry, but NO EXCEPTIONS means exactly that. Unfortunately, this policy became necessary due to the actions of numerous unscrupulous individuals who abused our policies and/or outright tried to rip us off. However, the benefit of this strict policy is that our customers can rest assured that any new item they get from us is new, never used/circulated, and isn’t someone else’s return. THE FOLLOWING TYPES OF ITEMS ARE NOT RETURNABLE FOR ANY REASON: Optics and optic mounts; lights and light mounts; trigger kits/trigger components; batteries; knives; firearm magazines; pepper spray; tasers/shock devices; laser boresighting devices; ammunition; firearms/receivers/NFA items that the customer has taken possession of via transfer; any item from our Finished Customs section; any item listed as Used, Open Box, Demo, or in the Clearance Rack section. If you think that an item you received is defective, you must contact THE MANUFACTURER of the item. We do not accept defective items back for exchange or refund. We also do not accept returns on items with cosmetic blemishes. If your item was not listed above as non-returnable, see below on how to return it:

As stated above, contact us via email to request authorization to return an eligible item for refund or exchange within 10 days of the purchase date. Once you receive written authorization from us, send it back along with the packing slip or at minimum a note containing your name and order number so we can ID it. The item(s) you send back must be new/unused/uninstalled, in the original undamaged packaging, with all parts/documentation. IF YOU SEND AN ITEM BACK IN USED OR OTHERWISE UNACCEPTABLE CONDITION, YOU WILL NOT RECEIVE A REFUND. YOU CAN, HOWEVER, PAY SHIPPING TO HAVE YOUR ITEM SENT BACK TO YOU. Customer is responsible for shipping costs when returning items, and returns MUST be sent via a trackable service with delivery confirmation, and you must provide us with the tracking number. If an item is sent back without tracking and delivery confirmation and it goes missing, we will not issue a refund. If you ordered something and decide you don’t want it while it’s still in transit to you, you must receive it and then re-ship it back to us via a trackable service and delivery confirmation. DO NOT REFUSE DELIVERY OR MARK THE PACKAGE “RETURN TO SENDER”…those packages rarely make it back to us, and a refund will not be issued if they go missing.

Once we receive and inspect the eligible return item(s) to ensure it meets our standards, we’ll promptly issue a refund minus a 20% administrative/restocking fee.

BORESIGHT SOLUTIONS ADVANTAGE PRECISION BARRELS:. Our ADVANTAGE barrels are designed to be a drop in upgrade. However, due to tolerance variations between host firearms, minor fitting sometimes required. We recommend that this type of work be done by a competent gunsmith. If you would like for us to perform this work, we will do so at no charge. Customer must cover shipping costs. If you get a barrel from us and it requires fitting or modification and you choose to return it to us for a refund rather than have a gunsmith (or us) fit it for you, we will accept a return as long as the barrel is in unused/unfired condition. The refund will be minus our posted 20% admin/restocking fee.

IF WE SENT YOU THE WRONG ITEM:

DEFECTIVE or BLEMISHED ITEMS:

As of 9/1/2023, we no longer accept defective or cosmetically blemished items back for refund/exchange. Unfortunately, we had customers send back items they claimed were defective for refund or exchange, and we found them to not be defective at all. We also had it where we sent those allegedly defective items back to the manufacturer, and the manufacturer insisted the item was not defective and WE were charged for their inspection and return shipping. Some manufacturers also have warned us to not get involved with their warranty process once their products were in the customer’s possession. So rather than have a lengthy YES/NO list of manufacturers that we will or will not take suspected defective items back from, we simply no longer take returns on such items. So if you think that your item is defective, you must contact the manufacturer and resolve it through them via their warranty process.

We also do not accept returns on items with cosmetic blemishes, as the distributors and manufacturers tend to not care if an item acquires cosmetic marks as it makes its way from mfg to distributor to vendor to customer. This includes surface rust or discoloration, which metal parts can acquire in transit due to passing through a variety of climates, packages getting wet in the rain, etc. Nearly everything we sell is stored in the original retail packaging, and is largely untouched from the moment it arrives until we ship it out. Guns are usually stored in their cases in climate controlled safes, and unless on display in our store front, are only are handled by us when we receive them and log them in. So if an item you receive has a cosmetic blemish, it likely got it somewhere along the circuitous route it took getting to you. This is most common with firearms, due to their finishes and coatings being prone to show marks. We have tried to get the distributors and/or manufacturers to offer some resolution when we received an with surface/finish marks, and every time we have been refused any consideration and told that it is normal for items to acquire marks due to all the handling and bumping around they get during packaging, shipping from point A to B to C etc.

NFA ITEM ORDERS:

-If no transfer paperwork has been prepared, we will cancel the order and issue a refund minus the 20% admin fee posted above.

-If the transfer form has been prepared but NOT submitted to the ATF, the order can be canceled and refunded minus $100 or 20% of the total item cost, whichever is greater.

-If the transfer form has been prepared AND submitted to the ATF, the order cannot be canceled, even if approval is still pending.

CUSTOM SHOP ORDERS . THIS APPLIES TO BUILDS ON CUSTOMER SUPPLIED GUNS/FRAMES, AND GUNS/FRAMES PURCHASED FROM BORESIGHT SOLUTIONS:

Custom Shop orders can only be cancelled if work has not yet begun…and work usually begins within a week or so of order being received, whether it’s a project you send in or a project where the base gun/frame was purchased from us. Once work begins, we have time and material invested, and we will see the project through to completion because A) we made a commitment to build you a custom sidearm, and B) this is our livelihood.

If work on your project has NOT been started: A) our posted order cancellation fee applies if the project gun/frame was purchased from us, or B) $150 cancellation fee plus return shipping (if applicable) if the project is a serialized frame that was provided the customer. Once work has begun on a custom shop order, the order cannot be canceled / refunded. This applies to customer-provided projects AND guns/frames provided by Boresight Solutions. However, depending on what stage the project is in, we may be able to make changes to the order (e.g. eliminate options not yet done/installed) to reduce the cost for you. OR. If it was a gun/frame purchased from us, we may at our sole discretion elect keep the project for our inventory and apply the amount you already paid toward the project as a store credit toward another project or merchandise.

If you experience financial hardship while your project is here, let us know so we can work with you. We can usually halt/slow progress to forestall when you have to pay the balance. We can also work out a payment plan with you. Just don’t leave us hanging, as we have bills to pay too. Unless previous arrangements have been made with us, or a payment plan agreed upon and adhered to, custom orders that are not paid for in full and picked up/shipped back within 60 days of completion are considered abandoned/forfeited, and become the property of Boresight Solutions. No refunds or store credit will be issued on abandoned custom projects.

DENIED/DELAYED BACKGROUND CHECK/TRANSFERS:

ALL OTHER CANCELLATION/REFUND SITUATIONS:

If a situation occurs that’s not addressed by one of the above policies, it will be handled on an individual basis. We reserve the right to change our policies without notice

Is your grip work done with lasers or by hand?

What handguns do you customize?

We have a package for pretty much every polymer frame handgun.

What’s the current turnaround time for custom work?

Do you need my gun for the entire estimated turnaround time? Or could I just get on a list and send it in when you're ready?

Do you offer expedited service on custom work, and at what cost?

Do you offer general firearm/NFA transfer services?

We currently do not offer general firearm/receiver/NFA transfer services. We will only perform transfers on such items that are purchased from us. Unfortunately, there are unscrupulous companies that compile lists of FFLs and sell them to gun shops. The gun shops who buy those lists post the FFLs on their website as places that the general public can have a gun/receiver/nfa item shipped to for transfer after buying it from them. Many of the FFLs on the list do NOT give their permission for their info to be posted in this manner. Whenever we find that we are listed on some gun shop’s website as a place that will receive transfers, we ask that they remove us, but it’s an ongoing problem. So while you may find that we are listed on some website as a place that will receive transfers, we do not. If an item which requires transfer is delivered to us without our permission, it will be sent back at the purchaser’s expense of return shipping cost plus a $75 processing fee.

Do you ship firearms to California?

I'm local. May I place my custom order in person at your shop?

Yes, by appointment. If you have not done business with us prior, we require a non-refundable $150 deposit to schedule the appointment, due to custom build consultations taking up to 2 hours to go over all the details. The $150 deposit will be applied to the cost of your custom project once you decide on the final configuration, so whatever the total project costs, $150 will be deducted from that. If you decide to not go forward with a custom project, you will have $150 in store credit for merchandise.

I really like the unique look of another shop's work. Could you replicate it for me?

No. Out of respect for our fellow craftsmen who–like us–have worked hard to establish a unique and recognizable trademark style, we will not rip off another shop’s distinctive work.

Do you have custom guns/frames finished and ready to ship?

We often do. Check our Finished Customs section.

Do you offer MIL/LE/First Responder discounts?

We are pleased to offer 10% off our Duty Series line of custom work* to active duty LE, MIL, and Fire/Rescue, and also to students who’ve trained with the excellent professional instructors we are affiliated with. See our Discounts page for details. To the vets and retirees, thank you for your service, but the discount is only for those who are on active status. This discount applies only to newly-commissioned custom orders, either on your own pistol or one purchased from us for a new build. We do not offer discounts on our Signature or Competition Series line of work, general retail orders, or the items in our Finished Customs section. *certain elements of the custom project are not eligible for discount, as they are already discounted, such as optics.

Do you warranty your custom work? What if I have an older Boresight gun and want the grip retextured?

What do I need to send with my project, and is there anything else I need to know?

My shipment is Delayed, Lost, or says Delivered but I don't have it. Or my package arrived damaged and is missing contents or contents is damaged. What now?

By making a purchase via our website, you agree to the following: You will not hold us liable/responsible for loss/damage/theft of your item AFTER it leaves our possession. You agree that if carrier tracking shows that your package was delivered to the address you provided but you do not have it, that it was either misdelivered by the carrier or stolen after delivery, and you will not hold us financially responsible. You agree that you will not file a credit card chargeback/dispute against us for orders that are lost/damaged/stolen after they leave our possession. You agree to precisely follow the steps in this section in a timely manner, so we can assist you.

DO NOT FILE AN INSURANCE CLAIM WITH THE CARRIER AT ANY OF THE BELOW STAGES. WE WILL FILE AN INSURANCE CLAIM, IF POSSIBLE, ONCE YOU’VE PROVIDED US WITH THE REQUIRED DOCUMENTATION. INSURANCE CLAIMS ARE NOT GUARANTEED TO BE SUCCESSFUL.

If your package arrives missing contents, or the contents was damaged in transit:

If your package is obviously damaged, try to open the package in front of the delivery driver to verify the contents. If contents are missing or damaged, have the driver note in their system the package/contents is damaged, and give you a case/report number. If the package was delivered in your absence, file a damage report with the carrier immediately. In either situation, forward the case number/documentation that you filed a report with the carrier to us, AND send us photos of the damaged package, and or damaged contents (as applicable).

If your package is delayed in transit:

If tracking shows that your package is delayed in transit, you must contact the responsible carrier (UPS, FEDEX, USPS) and request that they trace/locate the package. Email us the trace/case #. Then allow the carrier time to find it.

If your package shows delivered, but you don’t have it:

1) First, make sure that the shipping address you provided us when you placed your order is correct. If an incorrect delivery address was provided, neither we nor the carrier can assist. If the package is sent back to us due to incorrect delivery address, we will be happy to reship it to you at the correct address at your expense.

2) If you provided the correct shipping address but you don’t have it, check with other members of the household, neighbors, receptionist, lobby security, mailroom, co-workers, etc etc as appropriate to your location/situation. Also check with the carrier’s delivery drivers who cover your route, if possible, and ask them to help you locate it. If you are still unable to locate your package, proceed to 3.

3) File a missing item report/trace request with the responsible carrier, so they can investigate and confirm where it was delivered. Email us the trace / case #

4) If the carrier trace determines that the package WAS delivered to the correct address, then it was likely stolen. File a police report, and hopefully the scumbag is caught.

Suspicious Order Verification / Additional ID requirement

Do you ship outside the USA?

Will my custom project look exactly like what I saw in photos on your website or social media?

Our policy for sales/shipping magazines and ammunition.

MAGAZINE & AMMO RESTRICTIONS BY STATE.

MAGAZINES

California: No magazines over 10-rounds.
Colorado: No magazines over 15-rounds.
Connecticut: No magazines over 10-rounds.
Delaware: No magazines over 17-rounds.
District of Columbia: No magazines over 10-rounds.
Hawaii: No magazines over 10-rounds.
Maryland: No magazines over 10-rounds.
Massachusetts: No magazines over 10-rounds.
New Jersey: No magazines over 10-rounds.
New York: No magazines over 10-rounds.
Rhode Island: No magazines over 10-rounds.
Vermont: No rifle magazines over 10-rounds, no pistol magazines over 15-rounds.
Washington: We have seen conflicting reports on the status of WA’s mag capacity limit law because of lawsuits which have been filed against it. It is the WA customer’s responsibility to know the current law(s) in effect in their state.
Military APO: We can not ship to APO/FPO addresses. We can ship to a stateside military base or home address that is not an APO address.
AMMUNITION

It is the buyer’s responsibility to know their local laws prior to ordering ammunition. Buyers must be a minimum of 21 years old to purchase centerfire or rimfire ammunition.

We do not ship ammunition to addresses in:

Alaska
California
Connecticut
Guam
Hawaii
Illinois
Massachusetts
New Jersey
New York
Puerto Rico
Washington DC
IF YOU ARE LE or HAVE A BUSINESS FFL (no C&R) and would like to purchase magazines that are restricted in your area:

1. Place your order through our website and indicate in your order notes that you are with law enforcement or have a FFL.
2. Send a photocopy or photo of your LE ID, or our FFL to us via email, and be sure to reference your order number. Send the email to info@boresightsolutions.com
3. We will notify you once satisfactory proof of eligibility is received, and will ship your order.

Browse

Social

FREQUENTLY ASKED QUESTIONS / OUR TERMS & CONDITIONS

MAGAZINE & AMMO RESTRICTIONS BY STATE.

MAGAZINES

MAGAZINE & AMMO RESTRICTIONS BY STATE.

MAGAZINES

Stay updated with our latest offers

Save your cart?