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NEED AN AIMPOINT ACRO P2?  CHECK OUR OPTIC SECTION.  IF THEY ARE OUT OF STOCK, SIGN UP FOR AN EMAIL NOTIFICATION WHEN WE GET MORE.   LOOKING FOR ONE OF OUR CUSTOM BUILDS WITHOUT THE WAIT?  VISIT OUR “FINISHED CUSTOMS” SECTION.  ALSO CHECK OUT OUR SELECTION OF COBALT KINETICS  RIFLES and PISTOLS.  ADD A DEAD AIR SIERRA5 SILENCER and an AIMPOINT OPTIC in a UNITY TACTICAL MOUNT.   SHIPPING or FREE TRANSFER/LOCAL PICKUP ON ALL FIREARMS and NFA ITEMS.  WE DO NOT CHARGE ADDITIONAL TRANSFER FEES ON FIREARMS PURCHASED FROM US!   FREE SHIPPING ON ALL ORDERS OVER $399 AS WELL, EXCEPT AMMO, BECAUSE AMMO IS HEAVY!

BORESIGHT SOLUTIONS IS PROUD TO BE YOUR SOURCE FOR HARD-USE CUSTOM DUTY/CARRY PISTOLS FOR 20 YEARS NOW!  BUILT FOR THE FIGHT, SINCE 2002.  

FREQUENTLY ASKED QUESTIONS

SHIPMENT OF RETAIL/MERCHANDISE ORDERS:

We try to ship same day or next business day latest when a website retail order is received.   So unless our website banner says we are closed/not shipping, or you ordered right before/during a major holiday, if after 48 hours of placing your order you have not received a shipment notification from us, please EMAIL us and provide your name and order number.   Easiest is to just reply to your original order confirmation email, as it contains all the info we need.    CHECK ORDERS VIA EMAIL ONLY…DO NOT CALL OR TEXT TO CHECK ORDER STATUS.

CUSTOM SHOP ORDERS:

We understand that you’re looking forward to your custom firearm being finished.  Please understand that in order for us to stay on track with everyone’s projects and preserve the organization of our work queue, we must avoid unnecessary interruptions.  As such, we respectfully insist that you do not check the status of your custom order until we have entered the completion estimate window.  Example: if the turnaround estimate was 12-16 weeks, the stroke of midnight at 12 weeks is the earliest a status check can be made.    Also understand that as soon as we have a firm timeframe as to when your project will be done, we will notify you ourselves.  So if you haven’t heard from us, it’s because your project is still in progress and we don’t have a firm completion date yet.   If your project has reached the completion estimate window and you need to check status, contact us via EMAIL AND PROVIDE YOUR NAME AND ORDER NUMBER…DO NOT CALL OR TEXT TO CHECK ORDER STATUS.   

No. Primarily for liability reasons, and also because often mods that are poorly done by someone else cannot be hidden or undone, which makes for a substandard end result. As such, we will only accept projects with no permanent modifications to the relevant components for custom work. Example: if you want grip work, the frame must not have any previous stippling or material removal of any kind. We do accept frames that have been Cerakoted but which don’t have any other permanent modifications, BUT an additional labor charge  of $100 minimum applies due to the added time and care that most be taken to do our custom work on coated frames. If you want slide work, the slide must not have any aftermarket milling. HOWEVER, if you have a ruined frame or slide, Glock has a convenient and affordable warranty exchange program. We can help you get a new frame or slide under that program, and do one of our custom packages on the new component.  That way you aren’t trusting your life to a “fixed” gun.   No other manufacturer offers a program like GLOCK does, so if you have a ruined S&W or H&K for example, you’re probably out of luck.

CANCELING RETAIL ORDERS THAT HAVE NOT YET SHIPPED:
 

Orders from the RETAIL SHOP (except NFA items…see NFA terms below) or FINISHED CUSTOMS section may be cancelled before they ship. There will be a 5% cancellation fee deducted from your refund to cover payment processing fees and other expenses we incur per transaction, which we don’t get back when an order is cancelled.   Big online vendors may be able to absorb such expenses, or they may simply have better terms with their payment processors…but as a small business, we can’t afford to eat the cost of someone canceling their order because they selected the wrong item/changed their mind/didn’t ask their spouse’s permission/etc.    NOTE: Orders which are on hold in our system due to mismatched billing/shipping info, and/or which have been flagged as “suspicious”, and the order is canceled either by us or by our payment processor because customer fails to provide the order verification we require within 24 hours (see below in  FAQ for  info on our order verification policy) are deemed “canceled by customer request”  and the same 5% order cancellation fee applies.     

PARTIAL CANCELLATIONS OF RETAIL ORDERS THAT HAVE NOT YET SHIPPED:

You can remove items from an order that has not yet shipped.  Our standard 5% cancellation fee per item will be deducted from the refund.  If  the original order qualified for free shipping, and the new order total after items have been removed is below our free shipping threshold, shipping costs based on the new order total will also be deducted from your refund.   

NOTE: if you live in a ban state and you purchase firearms or magazines from us that are prohibited to own where you live, OR if you order a firearm/NFA item and expect it to be delivered direct to you rather than to a FFL/gun shop for transfer, and you don’t arrange with a local licensed shop to properly receive it for your, your order will be cancelled and a 10% admin fee will be deducted from your refund.  

RETURNING RETAIL ITEMS FOR REFUND OR EXCHANGE:

Returns for refund or exchange will only be accepted within 10 days of the purchase date, and only if the item is still in new condition, and in the original packaging with all items/documentation it came with.  There is a 20% restocking fee on returned items.   If an item has been used or installation has been attempted, or if anything is missing or damaged (including the factory packaging), it is not eligible for return.   Customer is responsible for shipping costs when returning items,  and returns MUST be sent via a trackable service with delivery confirmation.  If an item is sent back without tracking and delivery confirmation, and it goes missing, we are not responsible and will not issue a refund or credit.   If you ordered something and decide you don’t want it while it’s still in transit to you, you must receive it and then re-ship it back to us via a trackable service and delivery confirmation.  If an item is refused at delivery/returned to sender/returned because customer didn’t sign for it, and it goes missing, we are not responsible for the loss and no refund or credit will be issued.    Returned item must be sent back with a copy of your original order, or the packing slip, or a note with your name contact info and your order number so that we can quickly ID who it came from.    If you think your item is defective, see below regarding defective items.   THE FOLLOWING ITEMS ARE NOT RETURNABLE: batteries, laser boresighting devices, pepper spray, taser/shock devices, firearms that you have taken possession of via 4473 transfer, anything from our Finished Customs section, NFA Items that have left our shop on a form 3 or form 4, and ammunition.   Once your return has been received,  inspected, and found to  meet our return standards, we will issue your refund minus the 20% restocking fee.  

NOTE: IF you’d like to exchange the item you sent back for item(s) of EQUAL or GREATER value, we will waive the 20% restocking fee. You will just be responsible for the price difference between the new item(s) and shipping for the new item.  If you received free shipping on the original order, you are not eligible for free shipping on the exchange order.   

If an item is sent back and does not meet our standards,  no refund or credit will be issued, and the item will be disposed of unless you pay for shipping again to have YOUR item sent back to you.  We are a small company and we inspect every return closely, and most returns end up being used here at the shop for demo/display purposes rather than being resold, so please don’t try to send back something that doesn’t meet our standards in hopes that we won’t notice. 

IF WE SENT YOU THE WRONG ITEM:

Mea culpa!  Don’t worry, we’ll take care of it.  We will send you a prepaid shipping label to return the incorrect item to us, and we will also cover shipping costs to send the correct item to you. We do not charge a cancellation/restocking fee if we have to cancel the order because we sent you the incorrect item and we don’t have the correct one to replace it with, and you don’t want to wait until we have it in stock again. 

DEFECTIVE ITEMS:

If we have even the slightest idea that an item we sell has a problem, it will never leave our shop.  But sometimes new things simply have issues.   Good news is that all the companies whose products we sell have solid warranties.   But nearly all those manufacturers require that such matters be handled directly with them under warranty once the product leaves our shop.   We are not a warranty service provider or spare parts source for any of the manufacturers whose products we sell, and in some cases we are expressly prohibited from repairing or exchanging defective items, as the manufacturer understandably wants sole control of that process.  

However, we may be able to assist in some cases.    We understand it can be frustrating that your new item has a problem, but we suggest that you not make us the target of your frustration or make demands as to how you want the situation handled, as that could adversely effect our ability to assist.  Simply bring the issue to our attention within 10 days of the order date, provide the best description you can (photos are helpful too) as to why you think it’s defective,  and we will determine at our sole discretion if we’ll accept the item back for exchange or repair or require that you resolve it via the manufacturer warranty.  

If we agree to accept the item back for repair or exchange,  you are responsible for shipping costs to send it to us, and also for shipping costs  to get the item returned to you after the matter has been resolved.  You are also responsible for the cost of repair (if applicable).  If we receive an item back and upon inspection we find that it functions properly and is not defective, you will be responsible for a minimum shop labor charge of $25 plus return shipping.     As stated before, we are not a warranty service provider for any of the manufacturers whose products we sell, therefore having us fix your item will likely void the factory warranty.    Also because we are not a warranty service provider, we do not get reimbursed for in/out shipping charges or parts/labor when taking a defective item back for repair or exchange.  So if keeping your factory warranty intact is important, or if you don’t want to pay for repairs and all the shipping costs, then we suggest you go the manufacturer warranty route.  (*Most manufacturers also require that you pay for the shipping to get the item back to them for warranty service, but the repair/exchange is usually free, and many will cover return shipping back to you when it’s done…confirm with the manufacturer of your product.*)    If shipping your item back to us, we highly recommend that you use a shipping method that provides tracking and signature delivery.  We are not responsible for items lost/damaged in transit, or which show as delivered but we did not receive.  

 Exception Regarding C&H Precision Weapon Systems (CHPWS) products:  If you find that your CHPWS product is defective or missing components, or you simply broke something during install, you must contact CHPWS direct to obtain the missing / replacement parts, or to arrange a warranty exchange/repair.  We do not accept CHPWS products that are defective or missing parts back for return or exchange…no exceptions.   PLEASE ALSO NOTE THAT SOMETIMES A CHPWS OPTIC MOUNTING PLATE NEEDS TO BE FITTED TO THE SLIDE DUE TO SLIDE TOLERANCE VARIATIONS.  THIS DOES NOT MEAN THEY ARE DEFECTIVE.   FITTING IS EASILY DONE WITH A FILE, OR CAN BE HANDLED BY YOUR LOCAL GUNSMITH.  WE CAN ALSO FIT THE PLATE TO YOUR SLIDE FOR A FEE.    

NFA ITEM ORDERS: 

-If no transfer paperwork has been prepared, we will cancel the order and issue a refund minus the standard 5% cancellation fee.

-If transfer paperwork has been prepared but NOT submitted to the ATF, the order can be canceled and refunded minus $100.

-If the form 3 or 4 has been prepared AND submitted to the ATF, the order cannot be canceled, even if approval is still pending.

CUSTOM SHOP ORDERS:

Custom shop orders can only be cancelled if work has not yet begun…and that usually occurs within a week or so of order being placed or received at the shop. If work has not been started, there will be a 5% cancellation fee if the project is on a base gun provided by us, or a $150 cancellation fee plus return shipping (if applicable) if the base gun was provided the customer. 

If work has begun, it will be completed…we will not send back a gun in the raw/unfinished due to liability.  However, we may be able to make changes to the order to reduce the cost for you.  If there is a refund due as result of this, the refund will be minus 5% of the amount paid for the deleted services/products.   

If you experience financial hardship while your project is here, let us know so we can work with you.  We can usually halt/slow progress to forestall when you have to pay the balance. We can also work out a payment plan with you.  Just don’t leave us hanging, as we have bills to pay too.

For changes to custom orders that are in progress: we require that any order change requests be made in writing as early as possible in the process, as the closer it is to completion, the less possibility there is for us to change anything. We also ask that you keep change requests to a minimum, as having to revisit a project once it’s in our queue to keep updating the work order is disruptive to progress on everyone’s build. Changes to a custom order can also increase the turnaround estimate from what you were originally quoted.

DENIED/DELAYED BACKGROUND CHECK/TRANSFERS:

If you fail a background check, we are legally prohibited from transferring the firearm to you. If your background check is DECISION PENDING, we cannot transfer the firearm to you until we receive an approval. That process can take months sometimes. If you fail the background check, OR if you decide to cancel your purchase because the background check process is delayed or in “DECISION PENDING” status and you don’t want to wait for the process to run it’s course, your refund will be minus our 5% order cancellation fee AND a  $75 admin fee. If the firearm was purchased from us, the fee will be deducted from your refund. If you purchased it elsewhere and are transferring it through us, the $75 fee must be paid to us before we send the firearm back to where you got it, AND you will also be responsible for having the sender provide us with a return authorization and a return shipping label. If we have to ship the firearm back on our shipping account, you will be required to pay our shipping/handling charges in addition to the previously mentioned $75 fee.

ALL OTHER CANCELLATION/REFUND SITUATIONS:

If a situation occurs that’s not addressed by one of the above policies, it will be handled on an individual basis. We reserve the right to change our policies without notice.   

All of our work, whether it’s on plastic or metal, is done by skilled and dedicated fulltime craftsmen and women. That being said: because of the extensive nature and the manual aspect of many of the modifications we offer, there can be irregularities in grip edge lines, texture pattern, tool/machine marks, finished appearance, etc. SOME PLASTICS DISCOLOR DUE TO THE HEAT TEXTURE PROCESS. THIS IS MOST COMMON WITH FRAMES THAT ARE COLORS OTHER THAN BLACK. HOWEVER, IT CAN ALSO HAPPEN OCCASIONALLY WITH BLACK FRAMES, USUALLY H&K PISTOLS, WHERE THE INSERT PIECES OR RANDOM AREAS OF THE FRAME END UP GRAYISH. THE PLASTIC CAN ALSO END UP WITH SLIGHT SURFACE VARIATIONS IN OUR LEVEL 2 GLOCK REDUCTIONS…THIS IS ALSO MOST NOTICEABLE WITH NON-BLACK FRAMES. These cosmetic irregularities do not compromise function.

We are proud that our grip work is not done with lasers, rather it’s done by-hand, freehand, by a skilled human being, without the use of jigs or templates. We aren’t against laser-stippling, we just believe that performance is paramount, and laser stippling simply doesn’t yield a texture that’s rugged and effective enough to deliver the proven benefits of traditional deep, hand-embossed texturing. Not to mention that unless there is actually ergonomic sculpting done to the frame before it’s laser-stippled, then the whole point of a custom grip package is missed, and it’s just a pretty pattern on the plastic.

Also be aware that sometimes having your slide worked and refinished can bring out features of the metal which weren’t apparent before. All of our slides get black-nitrided after being milled, and black nitride is a treatment to the metal itself and not a coating over the metal, so it hides nothing. Examples of things which may become visible post-treatment are tool marks, pitting, and blemishes / discoloration / inclusions / rust spots that were hidden by the previous finish, and which appear when the previous finish is stripped and the slide is retreated.

We presume it’s simply due to minor irregularities in the steel composition from when the slide was cast or forged, and neither Boresight Solutions nor the refinishing shops we use are at fault or liable for it. Should this occur on a slide we worked on and you wish to remedy it, the best option we know of is to have the slide Cerakoted, which puts a durable coating OVER the metal, which we can do for you at your expense.

Regarding why the appearance of our work may vary from what you’ve seen before or were expecting based on a previous projects or photos you’ve seen online: First, our methods are continuously evolving.  We also use stock photos for many of our custom items, and we can’t always update photos  on the website as quickly to show exactly what we are doing now.  To get an idea of exactly what our work looks like at its current state, visit our social media pages and look at our most recent posts.    Second, as mentioned above, when it comes to grip work, each one is done by hand, freehand, by one of our team, and will reflect the nuances of their touch. So no two projects will be identical. We also sometimes have to adapt our packages/options based on structural/mechanical or even aesthetic limitations of the specific platform we are working on. When we make these changes, they are done out of necessity and with your best interest in mind. We do our best to notify clients of any changes, but due to our volume of work and time restrictions, we are not always able to do so and must make decisions on the fly. As such, we reserve the right to change or modify project details in order to ensure the best result on your project and also so as to not delay other projects, without notice.

The exception to this is that if any such necessary changes will result in additional cost, we will always notify you and get your permission first. But if these changes result in less work being done than originally requested, you might not be notified, and the final cost of the project will reflect a deduction or credit for any items eliminated / work not performed.  

We have a package for pretty much every polymer frame handgun.

Our Signature Series covers all GLOCK models/generations. Occasionally Ben will take in something else for a Signature project, by request. Our Duty Series covers all GLOCK models/generations, all S&W M&P and Shields, CZ P07, 09, and 10-series, Walther PPQs, and all Sig Sauer P320 variants including the X-Series. Our Competition Series covers all of the previously mentioned makes/models covered by the previous 2 Series, plus nearly every other factory polymer frame handgun, including H&K , Springfield Armory, and Beretta polymer frame models. We currently do not accept 80%- type frames in any of our custom series.

Turnaround time for each Series varies throughout the year based on our workflow, and also if you’re getting just frame work or a complete frame and slide package. Competition and Duty frame work is currently estimated at   12-16 weeks. Signature Series books are open again as of 5/1/2022 after being closed for almost a year.  Slide work varies depending on what cuts you’re getting and what finish/treatment options.   Please contact us for current turnaround time estimate prior to placing your order

Yes, we will need it the entire time. Turnaround time starts when we receive your project. We don’t have a wait list or assign numbers. Custom projects are done in small groups, and cycled through in stages, which allows us to make steady progress on everyone’s project. Please bear in mind that turnaround time is an estimate only. Sometimes we are done sooner, sometimes things take longer. As such, please ensure that you have nothing scheduled (such as department qualifications, training courses, deployments, or industry events) during or shortly after the timeframe we give you.

Yes, but only on frame work, and availability of expedited service is dependent on our current workload. Expedited projects are done on weekends or overtime so it doesn’t interfere with our regular work or unfairly result in other customers’ projects being pushed back. Expedited service cost is list price for the project plus 100% and gets your frame done in 3 weeks or less. Expediting fees do not apply to hardware components purchased as part of the package, such as sights, extended slide stops, etc.

Yes, we are happy to receive a firearm purchased elsewhere along with your order for custom work, so long as it is a firearm we are currently offering customization services for. Upon completion, we can transfer it to you in our store front (FL residents only/ discounted transfer fee applies) or ship it to an FFL of your choosing for transfer.

Yes. However, due the amount of time that transfers take us away from our work in the custom shop, we have to charge enough to make it worth our while to do so.  Title 1 transfers are $85 for a single firearm (discounted to $50 for pistols sent to us for custom work; grip package at minimum is required to be considered custom).  If multiple title 1 items are transferred at the same time, It’s $85 for the first item and $25 for the subsequent items.   NFA / Title 2 transfer fee is $150 per NFA item ($100 per each additional NFA item submitted at the SAME time/session).   THE ABOVE TERMS APPLY ONLY TO ITEMS PURCHASED ELSEWHERE AND SEND TO US FOR TRANSFER.  We do not charge a transfer fee on firearms or NFA items purchased from us.  Customer is responsible for $200 NFA excise tax payable to government.

Yes. If you’re in CA and want custom work done, you can send your gun to us and when it’s done we send it straight back to you. If you’re in CA and want to buy a new gun from us that’s on the CA approved list from us, you can do that too. We are registered with CA DOJ and will secure approval documentation and include it with the shipment. This only applies to firearms that were purchased from us. If you purchase a new firearm from another retailer and have it routed through us with CA being the final destination, we charge a $25 administrative fee. CA DOJ approval is not required for firearms that were sent to us from an individual or FFL in CA, and which are being returned to the same individual or FFL who sent them.

Yes, but you must make an appointment. This is to ensure that our progress and focus on other customers’ guns is interrupted as little as possible, and also because we want to be able to spend as much time as you need discussing your project.

Absolutely not! Out of respect for our fellow craftsmen who–like us–have worked hard to establish a unique and recognizable trademark style, we refuse to copy anyone else’s work. Aside from trying to haggle on the price of custom work, asking a shop to rip off another shop’s trademark work is about the most disrespectful thing a customer can do…

Yes, we offer frame coating services, ONLY available as part of a custom package of Duty or Signature Series grip work. Cerakote is not available as a standalone option, without getting a Duty or Signature Series package.   Most popular is the  2-tone frame look, but we also offer common camo patterns are also available. We do not offer custom/one-off graphics or designs. We previously did not offer frame coating as an option, because in our experience, coatings on frames tend to not hold up well against the hard use that most of our clients subject their guns to. But so many people asked for it, and we honestly think it looks really nice, so we now offer it. If your frame is already coated, we can do one of our grip packages on it, but there will be an additional fee due to the extra work we have to do to work with/around the coating and preserve it in the areas that aren’t getting modified. Note: by ordering a custom package with coated frame as an option, you are acknowledging that it’s an aesthetic upgrade, and have been made aware that the finish may not hold up well if you use the gun hard, and we will not be responsible for wear and tear.

We often do.  Check our webstore on the retail side, under “Finished Customs Ready to Ship.”  We also usually have a variety of new inventory guns and frames in our custom work queue, which if pre-purchased, can be finished your way.  This usually saves you time vs. starting a new project from scratch.  

 

We offer 10% off our Duty Series line to active duty LE, MIL, and Fire/Rescue. We also offer a 10% discount off our Duty Series to students who’ve trained with the excellent professional instructors we are affiliated with. See our Discounts page for more info. There are no discounts on Signature Series or Competition Series. We do not offer industry/pro discounts, and we do not send custom guns out for T&E or Review. Our guns have been getting put to the test and trusted 24/7 by our clients all over the country since 2002, and that’s the only “review” that matters to us.

We do not have a written warranty, as that opens us up to all sorts of legal interpretation. We are also kind of old fashioned, in that we believe that a company should do the right thing without having to spell it out. Simply put: we stand behind our work, and we take care of the good folks who keep us in business. This is the case even if you bought the gun used. However, if the gun is worked on/modified by you or someone else after it leaves our shop, or if you install certain aftermarket parts not recommended by us (there’s a lot of hyped-up garbage on the market that can make the gun unreliable and even worse, unsafe), we no longer consider it “ours”. This situation can easily be avoided by checking with us about any upgrades you’re considering. The advice is free, and it can save you money and save you AND us from the headaches of dealing with reliability issue brought on by junk parts.

If you have one of our older guns and the grip texture is worn out, we will retexture it at no charge as long as we feel it’s safe to do. This applies even if you bought the gun used from someone else. As long as we can confirm it’s one of ours, and as long as the frame has not been modified/textured by someone else after it left our shop. You just pay shipping to/from us. This service is not available on the rubberized grips we used to offer many years ago.

If you’re shipping a complete pistol or serialized pistol frame (lower) to us, it must be sent via UPS or Fedex. Their rules require overnight. Pistols and serialized pistol frames can ONLY be sent via US Postal Service if they are sent between FFLs. Slides and non-serialized lowers (example: P320 grip module without serialized fire control group) can go USPS.

When shipping your project to us, we prefer that you do not send it in the factory box inside another box. Just wrap the project securely in packing material and put it in a sturdy cardboard box. DO NOT send your project to us in a soft shipping pouch/envelope. They offer no protection, and also allow the distinct gun shape to show. If your project is sent in this proscribed and irresponsible manner and damage or loss occurs, we will NOT assist with resolution/insurance claims with the shipper in any way. If you are not getting slide work or a fitted trigger package, we only need the frame, not the complete gun. We do not need any magazines unless your project requires them. Do not send any parts or accessories unless they are relevant to the project, AND if you send parts and accessories, they MUST be tagged or somehow marked with your last name and your order number. We will not be responsible for any parts/accessories that are not marked. If you are not familiar with shipping a firearm, or anticipate problems at your local shipping center, we offer prepaid round trip shipping, which allows you to simply print a label, put it on the box, and drop it off without waiting in line to buy your own label. Contact us for this option.

It happens.  More now than in previous years, unfortunately.   But rest assured that we will do our best to take care of you, even if the carrier hangs you out to dry, so long as you follow this procedure: 

1). Understand that this is the carrier’s fault, not ours.  We are on your side, but we will not tolerate rudeness, demands, or misdirected rage. 

2)  If your package has been in limbo for 7 business days after you received your shipment notification from us, let us know via email and provide your name and order number.  Easiest way to do this is to simply reply to the order confirmation email you got from us when you placed your order, and let us know about the issue.  Also check to make sure the shipping address you gave us when you placed the order is correct.   

3)  File a missing item report/claim with the carrier, and send us proof that you filed it…usually the carrier will email you a confirmation of the report, so forward that to us.  IF YOU DO NOT FILE THE REPORT/CLAIM WITH THE CARRIER, WE WILL NOT BE ABLE TO ASSIST YOU FURTHER, NOR WILL WE BE INCLINED TO OFFER ANY INTERMEDIATE “COURTESY” REMEDIES PRIOR TO THE PACKAGE BEING LOCATED.  HELP US HELP YOU.  

Once you provide us with proof that you filed a report/claim with the carrier, we will file one on our end as well, so that pressure is put on the carrier from both sides to find it.  Be aware that if the package tracking shows that it’s still in transit but delayed, the carriers generally don’t consider it “MISSING” until 30 days have gone by.  If the carrier does not locate it, or we (Boresight) feel like they are taking too long, we will work it out with you how you’d like it resolved ( replacement, refund, shop credit, etc).      

Due to the amount of fraudulent order attempts we get, we have our webstore security thresholds set very high.    While most fraudulent orders are blocked by our security programs, some do make it through.   We have to be very vigilant about identifying them, because as a small business, we cannot afford the loss.  Unfortunately, we learned these lessons the hard/expensive way, and our heightened security measures reflect that.  

 However, the downside of having such high security measures is that sometimes legitimate orders get flagged as “suspicious” by our system and put on hold pending further verification.    This is usually due to a combo of mismatched or incorrect billing/shipping, IP address location discrepancies, misspelled customer info, using a throwaway email address or a throwaway VOIP phone number instead of a verified cell or landline,  etc. 

If your order has mismatched billing/shipping addresses, or is flagged as suspicious by our system, we reserve the right to request whatever additional verification we deem necessary to ensure that your order is legitimate.  Most commonly we will photos of the credit card you used to place the order to ensure you physically have the card in your possession, and/or request photos of your drivers license to match the name and address to what was submitted with the order. But we may require other verification .  Anything you provide will be deleted/purged from our system once your order has been verified as legitimate.   By placing an order on our website, you are agreeing to promptly provide us with any  additional  ID verification we request so that we can approve your order.  Failure or refusal to provide this information will result in your order being canceled and your payment refunded minus our standard order cancellation fee (as explained above in our order cancellation policy).   THIS VERIFICATION MUST BE PROVIDED TO US WITHIN 24 HOURS OF OUR REQUEST, OR YOUR ORDER WILL BE CANCELLED EITHER BY US OR AUTOMATICALLY BY OUR SYSTEM, AND WILL BE DEEMED “CANCELED BY CUSTOMER REQUEST”.   

No.   Due to ITAR restrictions and/or complications we’ve had in the past with packages navigating customs, we do not ship anything outside the USA.  Our ordering system will also reject orders where the billing/shipping address or even the customer’s IP address location is outside the USA