FREQUENTLY ASKED QUESTIONS
We usually ship the same day or next business day latest when a website retail order is received. Sometimes we even ship within minutes. So unless our website banner says we are closed/not shipping, or you ordered right before/during a major holiday, your order should ship promptly. Sometimes orders get caught in our anti-fraud measures and we don’t see them right away. So if after 2 business days of placing your order you have not received a shipment notification from us, EMAIL us and provide your name and order number to check status. NOTE: if you place an order and use different billing and shipping addresses and/or names, your order will be held pending further verification. Orders like that also trip fraud alerts in our system, which can result in your order being canceled without notice. To avoid shipping delays or order cancellation, we highly recommend that you do not use different bill/ship to addresses or names.
If you’re in a ban state and your order contains standard capacity magazines that are restricted there, you must email us proof of exemption, such as FFL or LE ID, immediately after you place your order, and reference your order number. Easiest is just to reply to your order confirmation email with pics/docs attached. This requirement is clearly posted on the Magazine page. Do not wait for us to contact you to ask for proof of exemption. DO NOT CALL OR TEXT TO CHECK ORDER STATUS…EMAIL ONLY.
CUSTOM SHOP ORDERS:
When you placed your custom order, you were required to input a turnaround estimate on the order form. For example: 12 Weeks. If we have reached the END of that timeframe, you are welcome to EMAIL us to check the status of your project. DO NOT CALL OR TEXT to check the status of your project…EMAIL ONLY. DO NOT check status before we have reached the end of the turnaround estimate. Contacting us prior to the completion date to see if we have started on your project, or asking if it will be done by a certain date IS a status check . If you have qualification or training near the end of the turnaround estimate, it is incumbent upon you to have an alternate firearm to use should your project not be done in time
We only accept projects with no permanent modifications to the relevant components for custom work. For example: if you want grip work, the frame must not have any previous stippling or material removal of any kind. We do accept frames that have been Cerakoted but which don’t have any other permanent modifications, BUT an additional labor charge of $100 minimum applies due to the added time and care that most be taken to do our custom work on coated frames. If you want slide work, the slide must not have any aftermarket milling
ALL ORDER CANCELLATION/CHANGE/RETURN REQUESTS MUST BE DONE VIA EMAIL, AND MUST REFERENCE YOUR ORDER NUMBER. WE WILL NOT CANCEL/CHANGE AN ORDER BY VERBAL REQUEST OR FROM A MESSAGE LEFT IN OUR VOICEMAIL.
PARTIAL CANCELLATIONS OF RETAIL ORDERS THAT HAVE NOT YET SHIPPED:
You can request that we remove items from a retail order that has not yet shipped, without cancelling the entire order. Our standard cancellation fees (explained above) will be deducted from the refund of those items. If the original order qualified for free shipping, and the new order total after items have been removed is below our free shipping threshold, shipping cost must be paid.
NOTE: if you live in a ban state and you purchase magazines from us that are prohibited to own where you live and you don’t provide us with proof of exemption (example, LE ID), OR if you order a firearm/NFA item and do not arrange for a gun shop/FFL in your area to receive it for you for transfer, your order will be cancelled and a 10% admin fee will be deducted from your refund. It’s the customer’s responsibility to know the law where they live, and to make proper arrangements on their end to receive items which must be sent to a FFL/SOT.
RETURNING NEW RETAIL ITEMS FOR REFUND OR EXCHANGE:
The following list of items/item types are non-returnable once they are delivered to you. There are NO EXCEPTIONS to this policy, unless WE made a mistake and sent you the wrong item. Some think that “no exceptions” is open to negotiation, or that an exception will be made if they push hard enough and/or offer enough assurances…sorry, but no exceptions means no exceptions. LIST: Optics; optic mounts; optic mount kits; lights; light mounts; trigger kits/trigger components; batteries; knives; pepper spray; tasers/shock devices; laser boresighting devices; ammunition; firearms/receivers/NFA items that the customer has taken possession of via transfer; anything from our Finished Customs section. If you think your item is defective, you must contact the manufacturer to have it exchanged or repaired under their warranty. We no longer accept defective items back for exchange or refund. Due to abuse of our previously more generous return policy, we were forced to tighten things up. However, because of this change, you can rest assured that any new item you get from us really is brand new, never used/circulated, never shipped out to someone to be handled and messed around with and then sent back. If your item was not listed here as non-returnable, see below on how to return it:
Notify us via email of your intention to return an eligible item for refund or exchange within 10 days of the purchase date. The item(s) you send back must be new/unused/uninstalled, in the original undamaged packaging, with all parts/documentation. IF YOU SEND AN ITEM BACK IN USED OR OTHERWISE UNACCEPTABLE CONDITION, YOU WILL NOT RECEIVE A REFUND. YOU CAN, HOWEVER, PAY SHIPPING TO HAVE YOUR ITEM SENT BACK TO YOU. Be sure to include a copy of your invoice, packing slip, or a note with your name and order number on it so we an identify the order. Customer is responsible for shipping costs when returning items, and returns MUST be sent via a trackable service with delivery confirmation. If an item is sent back without tracking and delivery confirmation and it goes missing, we will not issue a refund. If you ordered something and decide you don’t want it while it’s still in transit to you, you must receive it and then re-ship it back to us via a trackable service and delivery confirmation. DO NOT REFUSE DELIVERY OR MARK THE PACKAGE “RETURN TO SENDER”…those packages rarely make it back Once we receive and inspect the return to ensure it meets our return standards, we’ll promptly issue a refund minus a 20% restocking fee.
NOTE: IF you’d like to send back an eligible item and exchange it for item(s) of EQUAL or GREATER value, we will waive the 20% restocking fee. You will be responsible for the price difference between the new item(s), and shipping costs for the new item. If you received free shipping on the original order, you are not eligible for free shipping again on the exchange order.
IF WE SENT YOU THE WRONG ITEM:
We’ll take care of it. We will send you a prepaid shipping label to return the incorrect item to us, and we will also cover shipping costs to send the correct item to you.
As of 9/1/2023, we no longer accept defective items back for refund/exchange. Once an item is in the customer’s possession, any repair/replacement issues must be resolved by the customer directly with the manufacturer. We regret the inconvenience, but manufacturers have a warranty/RMA process so as to efficiently serve the end consumer. In the past we would exchange certain defective items for the customer, but it has become increasingly difficult for us (as a dealer ) to get defective items exchanged or repaired by the manufacturer, due to most manufacturers wanting to retain complete control of the repair/exchange process once the item is in the customer’s possession.
NFA ITEM ORDERS:
-If no transfer paperwork has been prepared, we will cancel the order and issue a refund minus the standard 5% cancellation fee.
-If transfer paperwork has been prepared but NOT submitted to the ATF, the order can be canceled and refunded minus $100.
-If the form 3 or 4 has been prepared AND submitted to the ATF, the order cannot be canceled, even if approval is still pending.
CUSTOM SHOP ORDERS:
Custom shop orders can only be cancelled if work has not yet begun…and that usually occurs within a week or so of order being received here. If work has not been started, our posted order cancellation fee applies if the project is on a base gun provided by us, or a $150 cancellation fee plus return shipping (if applicable) if the base gun was provided the customer.
If work has begun, the order cannot be canceled. However, we may be able to make changes to the order to reduce the cost for you. If there is a refund due as result of this, the refund will be minus the above listed order cancellation fee for the deleted services/products.
If you experience financial hardship while your project is here, let us know so we can work with you. We can usually halt/slow progress to forestall when you have to pay the balance. We can also work out a payment plan with you. Just don’t leave us hanging, as we have bills to pay too. Unless previous arrangements have been made with us, or a payment plan agreed upon and adhered to, custom orders that are not paid for in full and picked up/shipped back within 60 days of completion are considered abandoned/forfeited, and become the property of Boresight Solutions. No refunds will be issued on abandoned custom projects.
For changes to custom orders that are in progress: we require that any order change requests be made in writing via email as early as possible in the process. We also ask that you keep change requests to a minimum, as having to revisit a project once it’s in our queue to update the work order is disruptive to progress on everyone’s build. Changes to a custom order may increase the turnaround estimate from what you were originally quoted, and we do not guarantee that change requests submitted will be implemented.
DENIED/DELAYED BACKGROUND CHECK/TRANSFERS:
If you fail a background check, we are prohibited by law from transferring the firearm to you. If your background check is DECISION PENDING, we cannot transfer the firearm to you until we receive an approval. Decision Pending status can take months to resolve. If you fail the background check, OR if you decide to cancel your purchase because the background check process is delayed or in “DECISION PENDING” status and you don’t want to wait for the process to run it’s course, your refund will be minus our posted order cancellation fee AND a $75 admin fee.
ALL OTHER CANCELLATION/REFUND SITUATIONS:
If a situation occurs that’s not addressed by one of the above policies, it will be handled on an individual basis. We reserve the right to change our policies without notice. … .
We are proud that our grip work is done by-hand, freehand, by skilled and talented human beings. While laser stippling is great for cosmetic designs, we feel that hard-use performance is paramount, and laser stippling simply doesn’t yield a texture that’s rugged and effective enough to deliver the proven benefits of traditional deep, hand-embossed texturing like ours.
We have a package for pretty much every polymer frame handgun.
Our Signature Series covers all GLOCK models/generations. Occasionally Ben will take in something else for a Signature project, by request. Our Duty Series covers all GLOCK models/generations, all S&W M&P and Shields, CZ P07, 09, and 10-series, Walther PPQs, and all Sig Sauer P320 variants including the X-Series. Our Competition Series covers all of the previously mentioned makes/models covered by the previous 2 Series, plus nearly every other factory polymer frame handgun, including H&K , Springfield Armory, and Beretta polymer frame models. WE DO NOT ACCEPT POLYMER 80 BRAND GUNS/FRAMES FOR WORK, NOR DO WE ACCEPT ANY “80%” TYPE FRAME, SERIALIZED OR NOT.
Turnaround time varies based the Series and what type of project. Please contact us prior to placing your order to obtain a turnaround estimate. Also understand that an estimate is not set in stone. Sometimes projects take longer than the estimate, and sometimes we finish early. If you have training/qualifications etc at the end of the turnaround estimate, please have another firearm to use should we not have your project done in time.
Yes, we need your firearm here for the entire time. We don’t run wait lists or assign numbers to send custom projects in a later date. Custom projects are done in groups, and in stages, which allows us to make steady progress on everyone’s build.
Yes, we sometimes are able to offer expedited service . Expedited projects are done on overtime (weekends or before/after hours) so as to not interfere with our regular work or unfairly delay other customers’ projects . Expedited service cost is list price for the labor elements (grip work, slide milling/refinishing) project, plus 100%. Example: If you get a Duty Series grip package that costs $600 and a slide package that’s $215, for a total of $815, the expedited cost is $1630. This will get your frame and *slide work done in 2 weeks or less. Note: Slide work turnaround time is dependent upon package and and finish/treatment options…if you get Cerakote, we can usually keep it under 2 weeks, but if you get black nitride treatment, it may take longer because that isn’t done in house, so we can’t guarantee completion times on that due to in/out shipping times, and the time it takes for the treatment to be done. Expediting fees do not apply to hardware components purchased as part of the package, such as sights, extended slide stops, etc….those are charged at normal price. Expedited service is not always available, such as during times of heavy backlog or when we have large dealer orders in our queue. Contact us to see if we are currently offering expedited service. MIL/LE/1R/Student discounts do not apply to expedited project
We currently do not offer general firearm/receiver/NFA transfer services. We will only perform transfers on such items that are purchased from us. Unfortunately, there are unscrupulous companies that compile lists of FFLs and sell them to gun shops. The gun shops who buy those lists post the FFLs on their website as places that the general public can have a gun/receiver/nfa item shipped to for transfer after buying it from them. Many of the FFLs on the list do NOT give their permission for their info to be posted in this manner. Whenever we find that we are listed on some gun shop’s website as a place that will receive transfers, we ask that they remove us, but it’s an ongoing problem. So while you may find that we are listed on some website as a place that will receive transfers, we do not. If an item which requires transfer is delivered to us without our permission, it will be sent back at the purchaser’s expense of return shipping cost plus a $75 processing fee.
Yes. If you’re in CA and want custom work done, you can send your gun to us and when it’s done we send it straight back to you. If you’re in CA and want to buy a new gun from us that’s on the CA approved list from us, you can do that too. We will secure CA DOJ approval documentation and include it with the shipment.
Yes, by appointment. If you have not done business with us prior, we require a non-refundable $150 deposit to schedule the appointment, due to custom build consultations taking up to 2 hours to go over all the details. The $150 deposit will be applied to the cost of your custom project once you decide on the final configuration, so whatever the total project costs, $150 will be deducted from that. If you decide to not go forward with a custom project, you will have $150 in store credit for merchandise.
No. Out of respect for our fellow craftsmen who–like us–have worked hard to establish a unique and recognizable trademark style, we will not rip off another shop’s distinctive work.
We often do. Check our Finished Customs section.
We are pleased to offer 10% off our Duty Series line of custom work* to active duty LE, MIL, and Fire/Rescue, and also to students who’ve trained with the excellent professional instructors we are affiliated with. See our Discounts page for details. To the vets and retirees, thank you for your service, but the discount is only for those who are on active status. This discount applies only to newly-commissioned custom orders, either on your own pistol or one purchased from us for a new build. We do not offer discounts on our Signature or Competition Series line of work, general retail orders, or the items in our Finished Customs section. *certain elements of the custom project are not eligible for discount, as they are already discounted, such as optics.
We do not have a written warranty. We simply believe in doing the right thing, taking care of our clients, and standing behind our work as each situation requires. If you have a problem with one of our custom builds, and it’s in the same configuration it was when it left our shop, simply email us (please reference your order number if you can), and give us a detailed description of the issue you’re having. If you’re having a problem with one of our custom builds, and any parts/accessories or work by other parties have been added to it since it left our shop, please return it to the same configuration it was in when when it left our shop and see if the problem goes away before you contact us.
Retexture: If you have one of our custom guns and the grip texture is worn out, we will retexture it one time at no charge as long as we feel it’s safe to do. This applies even if you bought the gun used from someone else. As long as we can confirm it’s one of ours, and as long as the frame has not already been retextured, or has been modified by someone else after it left our shop. You just pay shipping to/from us. This service is not available on the rubberized grips we used to offer many years ago.
If you’re shipping a complete pistol or serialized pistol frame (lower) to us, it must be sent via UPS or Fedex. Their rules require overnight. Pistols and serialized pistol frames can ONLY be sent via US Postal Service if they are sent between FFLs. Slides and non-serialized lowers (example: P320 grip module without serialized fire control group) can go USPS.
When shipping your project to us, we prefer that you do not send it in the factory box inside another box. Just wrap the project securely in packing material and put it in a sturdy cardboard box. DO NOT send your project to us in a soft shipping pouch/envelope. They offer no protection, and also allow the distinct gun shape to show. If your project is sent in this proscribed and irresponsible manner and damage or loss occurs, we will NOT assist with resolution/insurance claims with the shipper in any way. If you are not getting slide work or a fitted trigger package, we only need the frame, not the complete gun. We do not need any magazines unless your project requires them. Do not send any parts or accessories unless they are relevant to the project, AND if you send parts and accessories, they MUST be tagged or somehow marked with your last name and your order number. We will not be responsible for any parts/accessories that are not marked. If you are not familiar with shipping a firearm, or anticipate problems at your local shipping center, we offer prepaid round trip shipping, which allows you to simply print a label, put it on the box, and drop it off without waiting in line to buy your own label. Contact us for this option.
We make it a priority to get your order shipped out as quickly as possible, but the guys and gals who sort packages at the carrier, who drive the delivery trucks, and who take tons of packages to their destinations every day are human, and don’t always get it right. And unfortunately, the “customer service” you get from the carrier usually isn’t all that helpful. So when a package goes missing, WE (you and us) must work together to get a positive outcome for YOU, and rest assured that we are on YOUR side. We do have some steps that must be followed precisely and promptly, as outlined below. IMPORTANT: If a missing item report/trace request (NOT AN INSURANCE CLAIM…we file the insurance claim later, if necessary) must be filed with the carrier, we require that YOU/the customer file it IMMEDIATELY per the below instructions, and provide us with the case #/report info. Time is of the essence when it comes to locating missing packages, so the longer it takes for you to get the carrier looking for the package, the less likely the package is to be located. We do not file this on your behalf, and if you wait longer than 5 business days from the time the package went missing to file the report, we will not send you a replacement or issue you a refund should the package be unrecovered. Filing the missing item report/trace request is a simple process, which you can do with the carrier over the phone and in some cases through their website. Once you provide us with a case #, we will follow up with the carrier immediately and reference your case number. The case # is also critical for us to have if we file an insurance claim to seek reimbursement after sending you a replacement item or refund. If you don’t file it, or take too long to file it, then you are hanging us out to dry, which is why we won’t send a replacement or issue a refund if the claim isn’t filed within 5 business days of the package going missing. By making a purchase on our website, you agree to follow all the steps outlined in this section in a timely manner, to include filing a missing item report/trace request and providing us with the case number, and you further agree that you will not file a credit card chargeback/dispute against us if you fail to adhere to these requirements.
Follow these steps for dealing with the common mishaps that occur with shipments
If your package is delayed in transit:
If tracking shows that your package is delayed in transit, you must contact the responsible carrier (UPS, FEDEX, USPS) and request that they trace/locate the package. DO NOT FILE AN INSURANCE CLAIM. WE DO THAT LATER WHEN WE TRY TO GET REIMBURSED IF WE HAVE TO SEND A REPLACEMENT OR GIVE A REFUND. The carrier will need the tracking number, so be sure to have that handy when you contact them, and they will provide you with a trace/case #. Then allow the carrier time to find it. If after 10 business days there is no resolution from the carrier, contact us via email and provide us with the trace request # you filed and reference your order number. We’ll send you a replacement order (if possible) or issue a refund. We’ll also send a return shipping label if the missing shipment shows up later, so that you can easily send that one back to us. If you don’t file a a trace request with the carrier and provide us with the case number, we will not assist further, nor will we send you a replacement or issue a refund.
If your package shows delivered, but you don’t have it:
1) First, make sure that the shipping address you provided us when you placed your order is correct. If an incorrect delivery address was provided. Unfortunately, if you gave us an incorrect address, we can’t do anything from our side. If the package is sent back to us, we will be happy to reship it to you at the correct address at your expense. If you put the wrong address on your order and the package is NOT recovered, we will not issue a refund or replacement.
2) If you provided the correct shipping address and tracking shows that your package was delivered, but you don’t have it, check with other members of the household, neighbors, receptionist, lobby security, mailroom, co-workers, etc etc as appropriate to your location/situation. Also check with the carrier’s delivery drivers who cover your route, if possible, and ask them to help you locate it. We also see it many times, on packages we send and also on packages sent to us, where tracking says that a package is delivered one day, but its not actually dropped off until the next day. If you are still unable to locate your package, proceed to 3.
3) File a missing item report/trace request (NOT an insurance claim, as explained above) with the responsible carrier, so they can investigate and confirm where it was delivered. Email us the case # so we can verify, and we will follow up with the carrier from our end as well using your case number, so as to pressure them from both sides. If after 10 business days the carrier has not found it, we will at our discretion send a replacement or issue a refund. If you do not provide us with the case/trace request info, we will not be able to offer further assistance, and we will not issue a refund or send you a replacement item.
4) If the carrier trace determines that the package WAS delivered to the correct address, then it is possibly stolen. For trivia’s sake (per the Feds), if someone receives a mailed item addressed to someone else and they keep it rather than give it back to the carrier or to the rightful recipient, that IS theft. If it seems like your package was intentionally stolen, we ask that you file a police report for the stolen package, and forward a copy of the police report to us. This is helpful to us when we file an insurance claim to be reimbursed after we send a replacement or a refund. With USPS packages, you may have to file the report with USPS police, as sometimes local LE doesn’t want to get involved with mail theft. If there’s a scumbag stealing packages in your area, the more people who file police reports, the more pressure is put on the police to catch the thief, and if/when they do catch the thief, the more crimes that can be pinned on them, hopefully the harsher the penalty. So if your package stolen, please do yourself, your neighbors, and us a favor by reporting the crime and increasing the odds of catching the scumbag
Due to the amount of fraudulent order attempts we get, we have our webstore security thresholds set very high. While most fraudulent orders are blocked by our security programs outright, some do make it through. We have to be very vigilant about identifying them, because as a small business we cannot afford the loss.
If your order has mismatched billing/shipping addresses, or is flagged as suspicious by our system, we reserve the right to request whatever additional verification we deem necessary to ensure that your order is legitimate. In fact, if you know that your order is going to have mismatched billing and shipping, you can save us time by sending us pics of your drivers license and the credit card used to place the order, right after receive your order confirmation receipt. This requirement is stated on our website checkout page, so it doesn’t come as a surprise to anyone. By placing an order on our website, you are agreeing to provide us, within 1 hour of our request, with whatever verification we require to approve your order. VERIFICATION MUST BE PROVIDED TO US WITHIN 1 HOUR OF OUR REQUEST, OR YOUR ORDER WILL BE DEEMED “CANCELED BY CUSTOMER REQUEST” AND OUR STANDARD ORDER CANCELLATION FEES APPLY. WE USED TO OFFER 24 HOURS, BUT WE FOUND THAT GIVES SCAMMERS PLENTY OF TIME TO FABRICATE DOCS/IMAGES. WITH MODERN TECHNOLOGY, AND EVERYONE HAVING A HI DEF CAMERA RIGHT IN THEIR CELLPHONE, THERE IS NO REASON WHY SOMEONE CAN”T IMMEDIATELY SNAP PICS OF THE REQUESTED INFO AND SEND IT BACK.
No. Due to ITAR restrictions and/or complications we’ve had in the past with packages navigating customs, we do not ship anything outside the USA. Our ordering system will also reject orders where the billing/shipping address or even the customer’s IP address location is outside the USA
Our work is steadily evolving as we pursue improved performance, durability, and aesthetics. As such, the work we finish today may not match the stock photos we use on our site, or those which we post on social media. craftsmanship. We also reserve the right to change or adapt our designs at our sole discretion and without notice, including on projects that are currently in our work queue.
NOTE: Some polymer frames will discolor due to the high heat involved with our hand-embossed grip texture. While this is most prevalent on non-black frames (OD Green, FDE, Gray, etc), it can also manifest in black frames, most notably those from H&K, such as the VP9. The discoloration can darken or lighten certain areas. This is purely cosmetic and does not compromise function of the firearm. We will not be responsible nor will we offer any consideration (price discount, rework, coating, etc) should it occur.
MAGAZINE & AMMO RESTRICTIONS BY STATE.
We do our best to abide by the laws that are in place outside of Florida. However, due to how rapidly such things change, we may not know the exact current details of such laws. Therefore it is ultimately the customer’s responsibility to know the laws where they live, and NOT purchase things from us that are prohibited there. The following list is the restrictions currently known to BORESIGHT SOLUTIONS. This list is not guaranteed to be 100% accurate, nor is it to be used as a reference…it is simply the laws that BORESIGHT SOLUTIONS is currently aware of. If there are any mistakes or omissions, please send an email to firstname.lastname@example.org and include a link to an official/govt website or a screen shot of the same, which outlines the law. We will not ship any magazine or ammunition feed device that holds more than the restricted number of rounds to these states. We reserve the right to not ship an order because of any restriction that we become aware of but which is not listed here. Any order placed containing restricted product will be subject to refund minus 20% order cancellation fee if proof of eligibility (FFL, LE ID) is not provided to us promptly after the order is placed.
- California: No magazines over 10-rounds.
- Colorado: No magazines over 15-rounds.
- Connecticut: No magazines over 10-rounds.
- Delaware: No magazines over 17-rounds.
- District of Columbia: No magazines over 10-rounds.
- Hawaii: No magazines over 10-rounds.
- Maryland: No magazines over 10-rounds.
- Massachusetts: No magazines over 10-rounds.
- New Jersey: No magazines over 10-rounds.
- New York: No magazines over 10-rounds.
- Rhode Island: No magazines over 10-rounds.
- Vermont: No rifle magazines over 10-rounds, no pistol magazines over 15-rounds.
- Washington: We have seen conflicting reports on the status of WA’s mag capacity limit law because of lawsuits which have been filed against it. It is the WA customer’s responsibility to know the current law(s) in effect in their state.
- Military APO: We can not ship to APO/FPO addresses. We can ship to a stateside military base or home address that is not an APO address.
It is the buyer’s responsibility to know their local laws prior to ordering ammunition. Buyers must be a minimum of 21 years old to purchase centerfire or rimfire ammunition.
We do not ship ammunition to addresses in:
IF YOU ARE LE or HAVE A BUSINESS FFL (no C&R) and would like to purchase magazines that are restricted in your area:
1. Place your order through our website and indicate in your order notes that you are with law enforcement or have a FFL.
2. Send a photocopy or photo of your LE ID, or our FFL to us via email, and be sure to reference your order number. Send the email to email@example.com
3. We will notify you once satisfactory proof of eligibility is received, and will ship your order.