ALCON:  WE ARE IN THE PROCESS OF MOVING  TO A NEW LOCATION, A FEW MILES EAST OF OUR CURRENT SPOT.  ONCE THE MOVE IS COMPLETE,  WE WILL BE OPEN TO THE PUBLIC FOR THE FIRST TIME IN 22 YEARS!     OPS WILL CONTINUE AT OUR CURRENT SHOP DURING THIS TRANSITION, BUT THERE WILL LIKELY BE SOME DELAYS IN EVERYTHING FROM COMMS TO BUILD COMPLETION TO SHIPMENT OF WEBSITE ORDERS.   WE APPRECIATE YOUR PATIENCE DURING THIS PHASE.  OUR CURRENT IN-CART PRICING & FREE SHIPPING DEALS: — FREE SHIPPING on all FIREARMS & NFA ITEMS…or FREE TRANSFER/LOCAL PICKUP at our shop. — FREE SHIPPING on orders $400+ (except ammo, because it’s heavy). — FREE SHIPPING on our ADVANTAGE precision pistol barrels. —– SPECIAL IN-CART PRICING  and/or FREE SHIPPING on select HOLOSUN  AIMPOINT and SUREFIRE products. — THANK YOU for making us your trusted source for custom duty/carry guns and quality gear since 2002!  

FREQUENTLY ASKED QUESTIONS / OUR TERMS & CONDITIONS

RETAIL/MERCHANDISE ORDERS:

We usually ship the same day or next business day latest when a website retail order is received.  Sometimes we even ship within minutes.    So unless our website banner says we are closed/not shipping, or you ordered right before/during a major holiday, or on a weekend, your order should ship promptly.  If you don’t receive a shipment notice within 24 hours, check your junk/spam folders prior to contacting us.   

NOTE: if you place an order and use different billing and shipping addresses and/or names, your order will be held pending further verification.  Orders like that also trip fraud alerts in our system, which can result in your order being canceled without notice.   To avoid shipping delays or order cancellation, we highly recommend that you do not use different bill/ship to addresses or names.  

If you’re in a ban state and your order contains standard capacity magazines or firearms that are restricted there, you must email us proof of exemption, such as FFL or LE ID, immediately after you place your order, and reference your order number.  Do not wait for us to contact you to ask for proof of exemption.   

DO NOT CALL OR TEXT TO CHECK ORDER STATUS…EMAIL ONLY.  

CUSTOM SHOP ORDERS:

When you placed your custom order, you were required to input a turnaround estimate on the order form.  For example: 12 Weeks.    If we have reached the END of that timeframe, you are welcome to EMAIL us to check the status of your project.   DO NOT CALL OR TEXT to check the status of your project…EMAIL ONLY.   DO NOT check status before we have reached the end of the turnaround estimate.   Contacting us prior to the completion date to see if we have started on your project, or asking  if it will be done by a certain date IS a status check .   If you have qualification or training during or around the end of the turnaround estimate, it is incumbent upon you to have an alternate firearm to use should your project not be done in time

We only accept projects with no permanent modifications to the relevant components for custom work. For example: if you want grip work, the frame must not have any previous stippling or material removal of any kind. We do accept frames that have been Cerakoted but which don’t have any other permanent modifications, BUT an additional labor charge  of $100 minimum applies due to the added time and care that most be taken to do our custom work on coated frames. If you want slide work, the slide must not have any aftermarket milling

DUE TO OFFERING RETAIL PRODUCTS,  CUSTOM SERVICES, and RESTRICTED ITEMS WHICH MUST BE SENT TO A FFL/SOT FOR TRANSFER, THIS IS A BROAD CATEGORY.  FIND THE POLICY THAT PERTAINS TO YOU/YOUR SITUATION BELOW.   ALL ORDER CANCELLATION/CHANGE/RETURN REQUESTS MUST BE DONE VIA EMAIL, AND MUST REFERENCE YOUR ORDER NUMBER. WE WILL NOT CANCEL/CHANGE AN ORDER BY VERBAL REQUEST OR FROM A MESSAGE LEFT IN OUR VOICEMAIL.  
 
CANCELING RETAIL ORDERS THAT HAVE NOT YET SHIPPED:
 
Most retail orders may be cancelled before they ship. If you paid via credit card, there will be a 5% cancellation fee deducted from your refund to cover our administrative expenses and the merchant service/credit card gateway charges we incur per transaction, which we don’t get back when an order is canceled and a refund issued.   If you paid via Sezzle, the cancellation fee will be 7% plus $.30 (thirty cents) due to Sezzle charging us an additional 2% plus thirty cents per on top of our administrative expenses and the charges we incur from Sezzle.  

If you ordered items that are restricted in certain areas,  such as firearms/NFA items, magazines, or ammunition that are not legal to own in your area and you do not provide us with valid proof of exemption, your order will be canceled and a 20% admin fee will be deducted from the refund. If you order a firearm, receiver or NFA item and fail to either come to our shop within 30 days to begin the required transfer process, OR fail to arrange with another FFL/SOT to have us ship the items to them so that they can handle the transfer, your order will be canceled and a 20% admin fee will be deducted from the refund.    While we try to keep a list posted here in the FAQ of what’s current/where, those type of things change rapidly, and it is ultimately the customer’s responsibility to know what’s legal to own where they live at the time an order is placed.  If you are unsure about current firearm related laws in YOUR area, ask a gun shop local to you.  
   

PARTIAL CANCELLATIONS OF RETAIL ORDERS THAT HAVE NOT YET SHIPPED:

You can request that we remove items from a retail order that has not yet shipped, without cancelling the entire order.  Our standard cancellation fees (explained above) will be deducted from the refund of those specific items.  If  the original order qualified for free shipping, and the new order total after items have been removed is below our free shipping threshold, shipping cost must be paid.      

RETURNING NEW RETAIL ITEMS FOR REFUND OR EXCHANGE AFTER YOU RECEIVED THEM:

FIRST:  YOU MUST CONTACT US PRIOR TO RETURNING AN ITEM TO REQUEST AUTHORIZATION TO MAKE THE RETURN WITHIN 10 DAYS OF THE PURCHASE DATE, AND YOU MUST RECEIVE WRITTEN AUTHORIZATION FROM  US TO RETURN IT.   RETURNS SENT IN WITHOUT CONTACTING US FIRST AND/OR WITHOUT WRITTEN RETURN AUTHORIZATION FROM US WILL NOT BE ACCEPTED.

SECOND:  The following items/item types are non-returnable once they are delivered to you.  There are NO EXCEPTIONS to this policy, unless WE made a mistake and sent you the wrong item.   Some people think that “no exceptions” means that an exception will be made if they push hard enough, threaten to post negative reviews, threaten us with a credit card chargeback,  solemnly swear that the item is untouched/unopened, etc etc …   Sorry, but NO EXCEPTIONS means exactly that.   Unfortunately, this policy became necessary due to the actions of numerous unscrupulous individuals who abused our policies and/or outright tried to rip us off.     However, the benefit of this strict policy is that our customers can rest assured that any new item they get from us is new, never used/circulated, and isn’t someone else’s return.    THE FOLLOWING TYPES OF ITEMS ARE NOT RETURNABLE FOR ANY REASON:    Optics and optic mounts;  lights and light mounts; trigger kits/trigger components; batteries; knives;  firearm magazines; pepper spray; tasers/shock devices; laser boresighting devices; ammunition; firearms/receivers/NFA items that the customer has taken possession of via transfer; any item from our Finished Customs section; any item listed as Used, Open Box, Demo, or in the Clearance Rack section.  If you think that an item you received is defective, you must contact THE MANUFACTURER of the item.   We do not accept defective items back for exchange or refund.  We also do not accept returns on items with cosmetic blemishes.         If your item was not listed above as non-returnable, see below on how to return it: 

As stated above, contact us via email to request authorization to return an eligible item for refund or exchange within 10 days of the purchase date.  Once you receive written authorization from us, send it back along with the packing slip or at minimum a note containing your name and order number so we can ID it.   The item(s) you send back must be new/unused/uninstalled, in the original undamaged packaging, with all parts/documentation.    IF YOU SEND AN ITEM BACK IN USED OR OTHERWISE UNACCEPTABLE CONDITION, YOU WILL NOT RECEIVE A REFUND.  YOU CAN, HOWEVER, PAY SHIPPING TO HAVE YOUR ITEM SENT BACK TO YOU.      Customer is responsible for shipping costs when returning items,  and returns MUST be sent via a trackable service with delivery confirmation, and you must provide us with the tracking number.  If an item is sent back without tracking and delivery confirmation and it goes missing, we will not issue a refund.   If you ordered something and decide you don’t want it while it’s still in transit to you, you must receive it and then re-ship it back to us via a trackable service and delivery confirmation.  DO NOT REFUSE DELIVERY OR MARK THE PACKAGE “RETURN TO SENDER”…those packages rarely make it back to us, and a refund will not be issued if they go missing.   

Once we receive and inspect the eligible return item(s) to ensure it meets our standards, we’ll promptly issue a refund minus a 20% administrative/restocking fee.      

NOTE: IF you’d like to send back an eligible item and exchange it for item(s) of EQUAL or GREATER value, we will waive the 20%  fee. You will be responsible for the price difference between the new item(s), and shipping costs for the new item.  If you received free shipping on the original order, you are not eligible for free shipping again on the exchange order.   

BORESIGHT SOLUTIONS ADVANTAGE PRECISION BARRELS:.     Our ADVANTAGE barrels are designed to be a drop in upgrade.  However, due to tolerance variations between host firearms, minor fitting sometimes required.  We recommend that this type of work be done by a competent gunsmith.  If you would like for us to perform this work, we will do so at no charge.  Customer must cover shipping costs.  If you get a barrel from us and it requires fitting or modification and you choose to return it to us for a refund rather than have a gunsmith (or us) fit it for you, we will accept a return as long as the barrel is in unused/unfired condition.    The refund will be minus our posted 20% admin/restocking fee.  

 IF WE SENT YOU THE WRONG ITEM:

We will send you a prepaid shipping label to return the incorrect item to us, and we will also cover shipping costs to send the correct item to you.  If you elect to return the incorrect item and get a refund rather than allow us to replace the item with the correct one, your refund will be minus the above 20% admin/restocking fee. 

DEFECTIVE or BLEMISHED ITEMS:

As of 9/1/2023, we no longer accept defective or cosmetically blemished items back for refund/exchange.  Unfortunately, we had customers send back items they claimed were defective for refund or exchange, and we found them to not be defective at all.  We also had it where we sent those allegedly defective items back to the manufacturer, and the manufacturer insisted the item was not defective and WE were charged for their inspection and return shipping.   Some manufacturers also have warned us to not get involved with their warranty process once their products were in the customer’s possession.   So rather than have a lengthy YES/NO list of manufacturers that we will or will not take suspected defective items back from, we simply no longer take returns on such items.    So if you think that your item is defective, you must contact the manufacturer and resolve it through them via their warranty process.  

We also do not accept returns on items with cosmetic blemishes, as the distributors and manufacturers tend to not care if an item acquires cosmetic marks as it makes its way from mfg to distributor to vendor to customer.   This includes surface rust or discoloration, which metal parts can acquire in transit due to passing through a variety of climates, packages getting wet in the rain, etc.   Nearly everything we sell is stored in the original retail packaging, and is largely untouched from the moment it arrives until we ship it out.     Guns are usually stored in their cases in climate controlled safes, and unless on display in our store front, are only are handled by us when we receive them and log them in.  So if an item you receive has a cosmetic blemish, it likely got it somewhere along the circuitous route it took getting to you.  This is most common with firearms, due to their finishes and coatings being prone to show marks. We have tried to get the distributors and/or manufacturers to offer some resolution when we received an with surface/finish marks, and every time we have been refused any consideration and told that it is normal for items to acquire marks due to all the handling and bumping around they get during packaging, shipping from point A to B to C etc.     

NFA ITEM ORDERS: 

-If no transfer paperwork has been prepared, we will cancel the order and issue a refund minus the 20% admin fee posted above.

-If the transfer form has been prepared but NOT submitted to the ATF, the order can be canceled and refunded minus $100 or 20% of the total item cost, whichever is greater.

-If the transfer form has been prepared AND submitted to the ATF, the order cannot be canceled, even if approval is still pending.

CUSTOM SHOP ORDERS:

Custom shop orders can only be cancelled if work has not yet begun…and that usually occurs within a week or so of order being received here. If work has not been started, our posted order cancellation fee applies if the project is on a base gun provided by us, or a $150 cancellation fee plus return shipping (if applicable) if the base gun was provided the customer. 

If work has begun, the order cannot be canceled.  However, we may be able to make changes to the order to reduce the cost for you.  If there is a refund due as result of this, the refund will be minus the above listed order cancellation fee for the deleted services/products.   

If you experience financial hardship while your project is here, let us know so we can work with you.  We can usually halt/slow progress to forestall when you have to pay the balance. We can also work out a payment plan with you.  Just don’t leave us hanging, as we have bills to pay too. Unless previous arrangements have been made with us, or a payment plan agreed upon and adhered to, custom orders that are not paid for in full and picked up/shipped back within 60 days of completion are  considered abandoned/forfeited, and become the property of Boresight Solutions.  No refunds will be issued on abandoned custom projects.

For changes to custom orders that are in progress: we require that any order change requests be made in writing via email as early as possible in the process. We also ask that you keep change requests to a minimum, as having to revisit a project once it’s in our queue to update the work order is disruptive to progress on everyone’s build. Changes to a custom order may increase the turnaround estimate from what you were originally quoted, and we do not guarantee that change requests submitted will be implemented.  

DENIED/DELAYED BACKGROUND CHECK/TRANSFERS:

If you fail a background check, we are prohibited by law from transferring the firearm to you. If your background check is DECISION PENDING, we cannot transfer the firearm to you until we receive an approval. Decision Pending status can take months to resolve. If you fail the background check, OR if you decide to cancel your purchase because the background check process is delayed or in “DECISION PENDING” status and you don’t want to wait for the process to run it’s course, your refund will be minus our posted order cancellation fee AND a  $75 admin fee. 

ALL OTHER CANCELLATION/REFUND SITUATIONS:

If a situation occurs that’s not addressed by one of the above policies, it will be handled on an individual basis. We reserve the right to change our policies without noticeI 

We are proud that our grip work is done by-hand, freehand, by skilled and talented human beings.  While laser stippling is great for cosmetic designs,  we feel that  hard-use performance is paramount, and laser stippling simply doesn’t yield a texture that’s rugged and effective enough to deliver the proven benefits of traditional deep, hand-embossed texturing like ours.   

We have a package for pretty much every polymer frame handgun.

Our Signature Series covers all GLOCK models/generations. Occasionally Ben will take in something else for a Signature project, by request. Our Duty Series covers all GLOCK models/generations, all S&W M&P and Shields, CZ P07, 09, and 10-series, Walther PPQs, and all Sig Sauer P320 variants including the X-Series. Our Competition Series covers all of the previously mentioned makes/models covered by the previous 2 Series, plus nearly every other factory polymer frame handgun, including H&K , Springfield Armory, and Beretta polymer frame models.  WE DO NOT ACCEPT  POLYMER 80 BRAND GUNS/FRAMES FOR WORK, NOR DO WE ACCEPT ANY “80%” TYPE FRAME, SERIALIZED OR NOT.

Turnaround time varies based the Series and what type of project.    Please contact us prior to placing your order to obtain a turnaround estimate.  Also understand that an estimate is not set in stone.  Sometimes projects take longer than the estimate, and sometimes we finish early.  If you have training/qualifications etc at the end of the turnaround estimate,  please have another firearm to use should we not have your project done in time.  

Yes, we need your firearm here for the entire time.  We don’t run wait lists or assign numbers to send custom projects in a later date.  Custom projects are done in groups, and in stages, which allows us to make steady progress on everyone’s build.   

Yes, we sometimes are able to offer expedited service .  Expedited projects are done on overtime (weekends or before/after hours) so as to not interfere with our regular work or unfairly delay other customers’ projects . Expedited service cost is list price for the labor elements (grip work, slide milling/refinishing) project,  plus 100%.  Example: If you get a Duty Series grip package that costs $600 and a slide package that’s $215, for a total of $815, the expedited cost is $1630.   This will get your frame and *slide work done in 2 weeks or less.  Note: Slide work turnaround time is dependent upon package and and finish/treatment options…if you get Cerakote, we can usually keep it under 2 weeks, but if you get black nitride treatment, it may take longer because that isn’t done in house, so we can’t guarantee completion times on that due to in/out shipping times, and the time it takes for the treatment to be done.  Expediting fees do not apply to hardware components purchased as part of the package, such as sights, extended slide stops, etc….those are charged at normal price.  Expedited service is not always available, such as during times of heavy backlog or when we have large dealer orders in our queue.  Contact us to see if we are currently offering expedited service.  MIL/LE/1R/Student discounts do not apply to expedited project

We currently do not offer general firearm/receiver/NFA transfer services.   We will only perform transfers on such items that are purchased from us.  Unfortunately, there are unscrupulous companies that compile lists of FFLs and sell them to gun shops. The gun shops who buy those lists post the FFLs on their website as places that the general public can have a gun/receiver/nfa item shipped to for transfer after buying it from them.  Many of the FFLs on the list do NOT give their permission for their info to be posted in this manner.  Whenever we find that we are listed on some gun shop’s website as a place that will receive transfers, we ask that they remove us, but it’s an ongoing problem.  So while you may find that we are listed on some website as a place that will receive transfers, we do not.  If an item which requires transfer is delivered to us without our permission, it will be sent back at the purchaser’s expense of return shipping cost plus a $75 processing fee. 

Yes. If you’re in CA and want custom work done, you can send your gun to us and when it’s done we send it straight back to you. If you’re in CA and want to buy a new gun from us that’s on the CA approved list from us, you can do that too. We  will secure CA DOJ approval documentation and include it with the shipment. 

Yes, by appointment.  If you have not done business with us prior, we require a non-refundable $150 deposit to schedule the appointment, due to custom build consultations taking up to 2 hours to go over all the details.  The $150 deposit will be applied to the cost of  your custom project once you decide on the final configuration, so whatever the total project costs, $150 will be deducted from that.  If you decide to not go forward with a custom project, you will have $150 in store credit for merchandise.   

No.  Out of respect for our fellow craftsmen who–like us–have worked hard to establish a unique and recognizable trademark style, we will not rip off another shop’s distinctive work. 

We often do.  Check our Finished Customs section.   

We are pleased to offer 10% off our Duty Series line of custom work* to active duty LE, MIL, and Fire/Rescue, and also to students who’ve trained with the excellent professional instructors we are affiliated with.  See our Discounts page for details.  To the vets and retirees, thank you for your service, but the discount is only for those who are on active status.   This discount applies only to newly-commissioned custom orders, either on your own pistol or one purchased from us for a new build.  We do not offer discounts on our Signature or Competition Series line of work, general retail orders, or the items in our Finished Customs section.   *certain elements of the custom project are not eligible for discount, as they are already discounted, such as optics.

We do not have a formal warranty.  However, we stand behind our work, take care of our clients, and provide support as each situation requires, SO LONG AS THE ITEM IS IN THE SAME CONFIGURATION IT WAS WHEN IT LEFT OUR SHOP.    If you have a problem with one of our custom builds, and it’s in the same configuration it was when it left our shop,  simply email us (please reference your order number if you can), and give us a detailed description of the issue you’re having.  IF IT HAS BEEN CHANGED/MODIFIED BY YOU OR SOMEONE ELSE AFTER WE WORKED ON IT, please return it to the same configuration it was in when when it left our shop and see if the problem goes away before you contact us.

We do not  accept custom/customized items for return & refund; we will only repair or replace such items, AT OUR SOLE DISCRETION.   By placing a custom order or purchasing one of our finished custom items, you agree that all decisions regarding repair or replacement will be made exclusively by Boresight Solutions.  

Retexture: If you have one of our custom guns and the grip texture is worn out, we will retexture it one time at no charge as long as we feel it’s safe to do. This applies even if you bought the gun used from someone else. As long as we can confirm it’s one of ours, and as long as the frame has not already been retextured, or has been modified by someone else after it left our shop. You just pay shipping to/from us. This service is not available on the rubberized grips we used to offer many years ago.  Some frames can be retextured more than once, at additional cost. 

If you’re shipping a complete pistol or serialized pistol frame (lower) to us, it must be sent via UPS or Fedex. Their rules require overnight. Pistols and serialized pistol frames can ONLY be sent via US Postal Service if they are sent between FFLs. Slides and non-serialized lowers (example: P320 grip module without serialized fire control group) can go USPS.

When shipping your project to us, we prefer that you do not send it in the factory box inside another box. Just wrap the project securely in packing material and put it in a sturdy cardboard box. DO NOT send your project to us in a soft shipping pouch/envelope. They offer no protection, and also allow the distinct gun shape to show. If your project is sent in this proscribed and irresponsible manner and damage or loss occurs, we will NOT assist with resolution/insurance claims with the shipper in any way. If you are not getting slide work or a fitted trigger package, we only need the frame, not the complete gun. We do not need any magazines unless your project requires them. Do not send any parts or accessories unless they are relevant to the project, AND if you send parts and accessories, they MUST be tagged or somehow marked with your last name and your order number. We will not be responsible for any parts/accessories that are not marked. If you are not familiar with shipping a firearm, or anticipate problems at your local shipping center, we offer prepaid round trip shipping, which allows you to simply print a label, put it on the box, and drop it off without waiting in line to buy your own label. Contact us for this option.

 We make it a priority to get your order shipped out as quickly as possible, but the guys and gals who sort packages at the carrier, who drive the delivery trucks, and who take tons of packages to their destinations every day are human, and don’t always get it right.   And unfortunately, the “customer service” you get from the carrier usually isn’t all that helpful.   So when a package goes missing, WE (you and us) must work together to get a positive outcome for YOU, and rest assured that we are on YOUR side. We do have some steps that must be followed precisely and promptly, as outlined below.  IMPORTANT: If a missing item report/trace request (NOT AN INSURANCE CLAIM…we file the insurance claim later, if necessary) must be filed with the carrier, we require that YOU/the customer file it IMMEDIATELY per the below instructions, and provide us with the case #/report info.  Time is of the essence when it comes to locating missing packages, so the longer it takes for you to get the carrier looking for the package, the less likely the package is to be located.  We do not file this on your behalf, and if you wait longer than 5 business days from the time the package went missing  to file the report, we will not send you a replacement or issue you a refund should the package be unrecovered.   Filing the missing item report/trace request is a simple process, which you can do with the carrier over the phone and in some cases through their website.  Once you provide us with a case #, we will follow up with the carrier immediately and reference your case number.    The case # is also critical for us to have if we file an insurance claim to seek reimbursement after sending you a replacement item or refund.  If you don’t file it, or take too long to file it, then you are hanging us out to dry, which is why we won’t send a replacement or issue a refund if the claim isn’t filed within 5 business days of the package going missing.      By making a purchase on our website, you agree to follow all the steps outlined in this section in a timely manner,  to include filing a missing item report/trace request and providing us with the case number, and you further agree that you will not file a credit card chargeback/dispute against us  if you fail to adhere to these requirements. 

Follow these steps for dealing with any of the below  mishaps that occur with shipments

If your package arrives missing contents, or the contents was damaged in transit: 

If your package is obviously damaged, try to open the package in front of the delivery driver to verify the contents if possible.   If contents are missing or damaged, have the driver annotate in their system the package/contents is damaged on the spot.  If the package was delivered in your absence, file a report with the carrier immediately.  In either situation,  forward the case number/documentation that you filed a report with the carrier to us, AND send us photos of the damaged package, and or damaged contents (as applicable).  We need BOTH the documentation/case number of the report you filed with the carrier, and also photos of the damaged package and/or damaged items for us to proceed with getting a replacement item or refund.  

If your package is delayed in transit:

If tracking shows that your package is delayed in transit, you must contact the responsible carrier (UPS, FEDEX, USPS) and request that they trace/locate the package.  DO NOT FILE AN INSURANCE CLAIM.  WE DO THAT LATER WHEN WE TRY TO GET REIMBURSED IF WE HAVE TO SEND A REPLACEMENT OR GIVE A REFUND.   The carrier will need the tracking number, so be sure to have that handy when you contact them, and they will provide you with a trace/case #.  Then allow the carrier time to find it.    If after 10 business days there is no resolution from the carrier, contact us via email and provide us with the trace request # you filed and reference your order number.  We’ll send you a replacement order (if possible) or issue a refund. We’ll also send a return shipping label if the missing shipment shows up later, so that you can easily send that one back to us.  If you don’t file a a trace request with the carrier and provide us with the case number, we will not assist further, nor will we send you a replacement or issue a refund.  

If your package shows delivered, but you don’t have it: 

1)   First, make sure that the shipping address you provided us when you placed your order is correct.  If an incorrect delivery address was provided.  Unfortunately, if you gave us an incorrect address, we can’t do anything from our side.  If the package is sent back to us,  we will be happy to reship it to you at the correct address at your expense.  If you put the wrong address on your order and the package is NOT recovered, we will not issue a refund or replacement.

2) If  you provided the correct shipping address and tracking shows that your package was delivered, but you don’t have it,  check with other members of the household, neighbors, receptionist, lobby security, mailroom, co-workers, etc etc as appropriate to your location/situation.  Also check with the carrier’s delivery drivers who cover your route, if possible, and ask them to help you locate it. We also see it many times, on packages we send and also on packages sent to us, where tracking says that a package is delivered one day, but its not actually dropped off until the next day.   If you are still unable to locate your package, proceed to 3. 

3)  File a missing item report/trace request  (NOT an insurance claim, as explained above) with the responsible carrier, so they can investigate and confirm where it was delivered.  Email us the case # so we can verify, and we will follow up with the carrier from our end as well using your case number, so as to pressure them from both sides.  If after 10 business days the carrier has not found it, we will at our discretion send a replacement or issue a refund.    If you do not provide us with the case/trace request info, we will not be able to offer further assistance, and we will not issue a refund or send you a replacement item.    

4) If the carrier trace determines that the package WAS delivered to the correct address,  then it is possibly stolen.   For trivia’s sake (per the Feds),  if someone receives a mailed item addressed to someone else and they keep it rather than give it back to the carrier or to the rightful recipient, that IS theft.   If it seems like your package was intentionally stolen, we ask that you file a police report for the stolen package, and forward a copy of the police report to us.  This is helpful to us when we file an insurance claim to be reimbursed after we send a replacement or a refund.  With USPS packages, you may have to file the report with USPS police, as sometimes local LE doesn’t want to get involved with mail theft.     If there’s a scumbag stealing packages in your area, the more people who file police reports, the more pressure is put on the police to catch the thief, and if/when they do catch the thief, the more crimes that can be pinned on them, hopefully the harsher the penalty.  So if your package stolen, please do yourself, your neighbors, and us a favor by reporting the crime and increasing the odds of catching the scumbags

Due to the amount of fraudulent order attempts we get,  and because our credit card processor penalizes us heavily if we allows a fraudulent order to get through (which means we lose the $$, lose the product, AND  to add insult to injury WE have to pay additional fees on top of that because WE got ripped off) we have our webstore security thresholds set very high.    While most fraudulent orders are blocked by our security programs outright, some do make it through.   We have to be very vigilant about identifying them, because as a small business we cannot afford the loss.  

 If your order has mismatched billing/shipping addresses, AND/OR is flagged as suspicious by our processor security system, we reserve the right to request additional verification from you to ensure that your order is legitimate.   This  is stated on our website checkout page, so it doesn’t come as a surprise to anyone.  We also reserve the right to cancel any order without explanation if it is flagged by our system or by our credit card processor.     By placing an order on our website, you are agreeing to provide us the verification that we ask for, immediately upon request.  IF VERIFICATION IS NOT PROVIDED IMMEDIATELY, YOUR ORDER WILL BE  DEEMED “CANCELED BY CUSTOMER REQUEST” AND OUR STANDARD ORDER CANCELLATION FEES APPLY.   WITH MODERN TECHNOLOGY,  AND EVERYONE HAVING A HI DEF CAMERA RIGHT IN THEIR CELLPHONE, THERE IS NO REASON WHY ANYONE WOULD BE UNABLE TO IMMEDIATELY SNAP PICS OR SCAN THE REQUESTED INFO AND SEND IT TO US.  

No.   Due to ITAR restrictions and/or complications we’ve had in the past with packages navigating customs, we do not ship anything outside the USA.  Our ordering system will also reject orders where the billing/shipping address or even the customer’s IP address location is outside the USA

Our work is steadily evolving as we pursue improved performance, durability, and aesthetics.  As such, the work we finish today may not match the stock photos we use on our site, or those which we post on social media.  craftsmanship.  We also reserve the right to change or adapt our designs at our sole discretion and without notice, including on projects that are currently in our work queue.  

NOTE: Some polymer frames will discolor due to the high heat involved with our hand-embossed grip texture.  While this is most prevalent on non-black frames (OD Green, FDE, Gray, etc), it can also manifest in black frames, most notably those from H&K, such as the VP9. The discoloration can darken or lighten certain areas.  This is purely cosmetic and does not compromise function of the firearm.  We will not be responsible nor will we offer any consideration (price discount, rework, coating, etc)  should it occur.  

MAGAZINE & AMMO  RESTRICTIONS BY STATE.

We do our best to abide by the laws that are in place outside of Florida.  However, due to how rapidly such things change, we may not know the exact current details of such laws. Therefore it is ultimately  the customer’s responsibility to know the laws where they live, and NOT  purchase things from us that are prohibited there.  The following list is the restrictions currently known to BORESIGHT SOLUTIONS. This list is not guaranteed to be 100% accurate, nor is it to be used as a reference…it is simply the laws that BORESIGHT SOLUTIONS is currently aware of.   If there are any mistakes or omissions, please send an email to info@boresightsolutions.com and include a link to an official/govt website or a screen shot of the same, which outlines the law.  We will not ship any magazine or ammunition feed device that holds more than the restricted number of rounds to these states. We reserve the right to not ship an order because of any restriction that we become aware of but which is not listed here. Any order placed containing restricted product will be subject to refund minus 20%  order cancellation fee if proof of eligibility (FFL, LE ID) is not provided to us promptly after the order is placed.

MAGAZINES

  • California: No magazines over 10-rounds.
  • Colorado: No magazines over 15-rounds.
  • Connecticut: No magazines over 10-rounds.
  • Delaware: No magazines over 17-rounds.
  • District of Columbia: No magazines over 10-rounds.
  • Hawaii: No magazines over 10-rounds.
  • Maryland: No magazines over 10-rounds.
  • Massachusetts: No magazines over 10-rounds.
  • New Jersey: No magazines over 10-rounds.
  • New York: No magazines over 10-rounds.
  • Rhode Island: No magazines over 10-rounds.
  • Vermont: No rifle magazines over 10-rounds, no pistol magazines over 15-rounds.
  • Washington: We have seen conflicting reports on the status of WA’s mag capacity limit law because of lawsuits which have been filed against it.  It is the WA customer’s responsibility to know the current law(s) in effect in their state.  
  • Military APO: We can not ship to APO/FPO addresses. We can ship to a stateside military base or home address that is not an APO address.

    AMMUNITION

    It is the buyer’s responsibility to know their local laws prior to ordering ammunition. Buyers must be a minimum of 21 years old to purchase centerfire or rimfire ammunition.  

    We do not ship ammunition to addresses in:

    Alaska
    California
    Connecticut
    Guam
    Hawaii
    Illinois
    Massachusetts
    New Jersey
    New York
    Puerto Rico
    Washington DC

  • IF YOU ARE LE or HAVE A BUSINESS FFL (no C&R) and would like to purchase magazines that are restricted in your area: 

    1. Place your order through our website and indicate in your order notes that you are with law enforcement or have a FFL.
    2. Send a photocopy or photo of your LE ID, or our FFL to us via email, and be sure to reference your order number.  Send the email to info@boresightsolutions.com
    3. We will notify you once satisfactory proof of eligibility is received, and will ship your order.