FREQUENTLY ASKED QUESTIONS / OUR TERMS & CONDITIONS
RETAIL/MERCHANDISE ORDERS:
We usually ship the same day or next business day latest when a website retail order is received. Sometimes we even ship within minutes. So unless our website banner says we are closed/not shipping, or you ordered right before/during a major holiday, or on a weekend, your order should ship promptly. If you don’t receive a shipment notice within 24 hours, check your junk/spam folders prior to contacting us.
NOTE: if you place an order and use different billing and shipping addresses and/or names, your order will be held pending further verification. Orders like that also trip fraud alerts in our system, which can result in your order being canceled without notice. To avoid shipping delays or order cancellation, we highly recommend that you do not use different bill/ship to addresses or names.
If you’re in a ban state and your order contains standard capacity magazines or firearms that are restricted there, you must email us proof of exemption, such as FFL or LE ID, immediately after you place your order, and reference your order number. Do not wait for us to contact you to ask for proof of exemption.
DO NOT CALL OR TEXT TO CHECK ORDER STATUS…EMAIL ONLY, and REFERENCE YOUR ORDER NUMBER.
No. We only accept projects with no permanent modifications to the relevant components for custom work. For example: if you want grip work, the frame must not have any previous stippling or material removal of any kind. We do accept frames that have been Cerakoted but which don’t have any other permanent modifications, BUT an additional labor charge of $100 minimum applies due to the added time and care that most be taken to do our custom work on coated frames. If you want slide work, the slide must not have any aftermarket milling
Most retail orders may be cancelled before they ship. However, even if the order has not been shipped, your payment has been processed, which means we incurred expenses and fees which we don’t get back if we have to refund it. If you paid via credit card, there will be a 5% of the order total OR $5 (whichever is higher) cancellation fee deducted from your refund to cover our administrative expenses plus the merchant service/credit card gateway charges we incur per transaction. If you paid via Sezzle, the cancellation fee will be 7% of the order total plus $.30 (thirty cents) OR $7.95 (whichever is higher) due to Sezzle charging us more than regular credit cards do. Order cancellation requests must be submitted via email and must reference your order number. We will not cancel an order via verbal request on the phone or in a voicemail message.
If you ordered items that are restricted in certain areas, such as firearms/NFA items, magazines, or ammunition that are not legal to own in your area and you do not provide us with valid proof of exemption, your order will be canceled and a 20% admin fee will be deducted from the refund. If you order a firearm, receiver or NFA item and fail to either come to our shop within 30 days to begin the required transfer process, OR fail to arrange with another FFL/SOT to have us ship the items to them so that they can handle the transfer, your order will be canceled and a 20% admin fee will be deducted from the refund.
PARTIAL CANCELLATIONS OF RETAIL ORDERS THAT HAVE NOT YET SHIPPED:
You can request that we remove items from a retail order that has not yet shipped, without cancelling the entire order. Our standard cancellation fees (explained above) will be deducted from the refund of those specific items. If the original order qualified for free shipping, and the new order total after items have been removed is below our free shipping threshold, shipping cost must be paid.
RETURNING NEW RETAIL ITEMS FOR REFUND OR EXCHANGE AFTER YOU RECEIVED THEM:
FIRST: YOU MUST CONTACT US PRIOR TO RETURNING AN ITEM TO REQUEST AUTHORIZATION TO MAKE THE RETURN WITHIN 10 DAYS OF THE PURCHASE DATE, AND YOU MUST RECEIVE WRITTEN AUTHORIZATION FROM US TO RETURN IT. RETURNS SENT IN WITHOUT WRITTEN RETURN AUTHORIZATION FROM US WILL NOT BE ACCEPTED.
SECOND: The following items/item types are non-returnable once they are delivered to you. There are NO EXCEPTIONS to this policy, unless WE made a mistake and sent you the wrong item. Unfortunately, this policy became necessary due to the actions of numerous unscrupulous individuals who abused our policies and/or outright tried to rip us off. However, the benefit of this strict policy is that our customers can rest assured that any new item they get from us is new, never used/circulated, and isn’t someone else’s return. THE FOLLOWING TYPES OF ITEMS ARE NOT RETURNABLE FOR ANY REASON: Used items…if you’ve opened the box and mounted/used it in any way, it’s not returnable; Items where the factory packaging has been damaged, e.g. torn or cut open; Optics and optic mounts; lights and light mounts; trigger kits/trigger components; batteries; knives; pepper spray; tasers/shock devices; laser boresighting devices; ammunition; firearms/receivers/NFA items that the customer has taken possession of via transfer; any item from our Finished Customs section; any item listed as Used, Open Box, Demo, or in the Clearance Rack section. If you think that an item you received is defective, you must contact THE MANUFACTURER of the item. If your item was not listed above, see below on how to return it:
As stated above, contact us via email to request authorization to return an eligible item for refund or exchange within 10 days of the purchase date. Once you receive written authorization from us, send it back along with the packing slip or at minimum a note containing your name and order number so we can ID it. The item(s) you send back must be new/unused/uninstalled, in the original undamaged packaging, with all parts/documentation. IF YOU SEND AN ITEM BACK THAT’S LISTED ABOVE, OR AN ITEM IN USED OR OTHERWISE UNACCEPTABLE CONDITION PER THE ABOVE STIPULATIONS, YOU WILL NOT RECEIVE A REFUND. YOU CAN, HOWEVER, PAY SHIPPING TO HAVE YOUR ITEM SENT BACK TO YOU. Customer is responsible for shipping costs when returning items, and returns MUST be sent via a trackable service with delivery confirmation, and you must provide us with the tracking number. If an item is sent back without tracking and delivery confirmation and it goes missing, we will not issue a refund. If you ordered something and decide you don’t want it while it’s still in transit to you, you must receive it and then re-ship it back to us via a trackable service and delivery confirmation. DO NOT REFUSE DELIVERY OR MARK THE PACKAGE “RETURN TO SENDER”…those packages rarely make it back to us, and a refund will not be issued if they go missing.
Once we receive and inspect the eligible return item(s) to ensure it meets our standards, we’ll promptly issue a refund minus a 20% administrative/restocking fee based on the net purchase price of the item being returned. Shipping will not be refunded, because obviously the carrier doesn’t refund us for shipments already delivered.
NOTE: IF you’d like to send back an eligible item and exchange it for item(s) of EQUAL or GREATER value, we will waive the 20% fee. You will be responsible for the price difference between the new item(s), and shipping costs for the new item. If you received free shipping on the original order, you are not eligible for free shipping again on the exchange order.
BORESIGHT SOLUTIONS ADVANTAGE PRECISION BARRELS:. Our ADVANTAGE barrels are designed to be a drop in upgrade. However, due to tolerance variations between host firearms, minor fitting sometimes required. We recommend that this type of work be done by a competent gunsmith. If you would like for us to perform this work, we will do so for a nominal fee.
BORESIGHT SOLUTIONS CUSTOM FRAMES/GRIP MODULES FROM OUR FINISHED CUSTOMS SECTION:
This applies to factory frames/grip modules (Sig, Beretta, Staccato, Zev etc) and aftermarket ( aftermarket Wilson Combat, Brouwer ,; etc). EXCEPTION: we do NOT fit MJD Solutions grip frames to your pistol. If the firearm you plan to install the item on has specific features which may prevent installation or function, e.g. manual safeties, mag drop safeties, lock mechanisms, etc , you must make us aware of that up front so that we can account for it. If mods are required to make one of our grips fit your gun, we will do so at no charge or for a nominal fee at our discretion. If you do not make us aware of any such features and need the mods performed afterward, you are responsible for the cost of the work (if any) and shipping costs both ways.
IF WE SENT YOU THE WRONG ITEM:
If you receive the wrong item from us, please notify us immediately via email, reference your order number, AND include a photo of the incorrect item. We will promptly send you a prepaid shipping label to return the incorrect item to us, and we will also cover shipping costs to send the correct replacement item to you once we have confirmation that the incorrect item is headed back to us. NOTE, unfortunately due to some lowlifes who got their replacement item from us first and decided to keep the incorrect item as well, we had to change our “honor system” exchange policy. Now, before we ship the correct item to you, you must ship the incorrect item back to us using the label we provide, get a receipt from the carrier when you drop it off, and email us a photo of the receipt showing the tracking number, date, and location of the drop-off. As soon as tracking shows us that the returned item is headed back to us, we will send your replacement item. This usually only adds one more day to the exchange process than previously if you drop the incorrect item off to ship promptly. We apologize for the inconvenience, but unfortunately scumbags exist. If you elect to return the incorrect item and get a refund rather than allow us to replace the item with the correct one, your refund will be minus the above 20% admin/restocking fee. If we do not receive the incorrect item back after sending you the correct one, you will be charged for both items. By placing an order on our website, you agree to these terms.
DEFECTIVE ITEMS:
Everything we sell is factory new (unless specifically listed as used), and is covered under the manufacturer’s warranty. Open box items are also still covered under warranty. We are not an authorized warranty repair/exchange center for any of the items we sell. Therefore, any defects or problems you encounter with an item purchased from us must be resolved with the manufacturer under warranty.
NFA ITEM ORDERS:
-If no transfer paperwork has been prepared, we will cancel the order and issue a refund minus the 20% admin fee posted above.
-If the transfer form has been prepared but NOT submitted to the ATF, the order can be canceled and refunded minus $100 or 20% of the total item cost, whichever is greater.
-If the transfer form has been prepared AND submitted to the ATF, the order cannot be canceled, even if approval is still pending.
CUSTOM SHOP ORDER CANCELLATIONS/CHANGES:
Custom orders are unique, tailored to the individual client’s specification. Therefore, custom orders can only be cancelled / refunded if work has not yet begun. Work usually commences on a project within a week of the order being placed, so cancellation requests must be submitted as soon as possible. Cancellation requests must be made via email so that all parties have written documentation, AND the cancellation request must include your name and order number. We will not accept verbal cancellation requests. If your order is eligible for cancellation, your refund will be minus a $150 administrative fee plus return shipping (if applicable). Once work has begun, the order cannot be canceled. NO EXCEPTIONS. However, limited changes may be made to accommodate a change in your specification preferences or a change in your financial situation (e.g. you run into unexpected financial hardship, and need to remove certain items from the project to lower the cost). NOTE: order changes can result in the project taking longer to complete than our original estimate. We also reserve the right to refuse order change requests. By placing an order with us, you agree to these terms & conditions.
COMPLETED PROJECT INSPECTION & ACCEPTANCE/DELIVERY
Unless previous arrangements have been made: Once a project is completed, the balance due (if applicable) must be paid in full within 14 days. If we are shipping your completed project to an FFL for transfer, you must provide us with the FFL’s information within 30 days of completion. Storage fees of $1.50 per day will be charged for any project not picked up or arranged for delivery starting at 14 days after completion. Any project not paid in full (including storage fees, if applicable) and picked up or delivered as applicable within 90 days of completion is forfeited to and becomes the property of Boresight Solutions. If the project must be sent to a FFL for transfer, and FFL information is not provided to us by the customer within 90 days of project completion, the project is forfeited to and becomes the property of Boresight Solutions. No refund will be issued in the case of forfeiture. When you pick up your finished project from our shop, we require that you inspect it thoroughly and make us aware of any mechanical/functional problems prior to paying the final balance (if any) and taking possession of it. Conversely, if we ship you the finished project, we require that you inspect it immediately upon delivery whether it’s to you or your FFL, and notify us via email if there are any problems. Cosmetic expectations are subjective, and will not be considered a problem. NOTE: we understand that you may not have time/ability to do a full inspection immediately when you pick the project up from our shop / or when it is delivered to you , so in either case we offer a 5 day additional inspection period (from the date you receive/take delivery of the project) for you to examine the project further and also to test fire it. If during that 5 day inspection period you find mechanical/functional problems, notify us immediately via email. If you do not notify us via email of any such problems with your project after 5 days, you hereby agree that all work was performed to your satisfaction. By placing an order with us, you agree to these terms & conditions.
DENIED/DELAYED BACKGROUND CHECK/TRANSFERS:
If you fail a background check, we are prohibited by law from transferring the firearm to you. If your background check is DECISION PENDING, we cannot transfer the firearm to you until we receive an approval. Decision Pending status can take months to resolve. If you fail the background check, OR if you decide to cancel your purchase because the background check process is delayed or in “DECISION PENDING” status and you don’t want to wait for the process to run it’s course, your refund will be minus our posted order cancellation fee AND a $75 admin fee.
ALL OTHER CANCELLATION/REFUND SITUATIONS:
If a situation occurs that’s not addressed by one of the above policies, it will be handled on an individual basis. We reserve the right to change our policies wi
We are proud that our grip work is done by-hand, freehand, by skilled and talented human beings. While laser stippling is great for cosmetic designs, we feel that hard-use performance is paramount, and laser stippling simply doesn’t yield a texture that’s rugged and effective enough to deliver the proven benefits of traditional deep, hand-embossed texturing like ours.
We have a package for pretty much every polymer frame handgun.
Our Signature Series covers all GLOCK models/generations. Occasionally Ben will take in something else for a Signature project, by request. Our Duty Series covers all GLOCK models/generations, all S&W M&P and Shields, CZ P07, 09, and 10-series, Walther PPQs, and all Sig Sauer P320 variants including the X-Series. Our Competition Series covers all of the previously mentioned makes/models covered by the previous 2 Series, plus nearly every other factory polymer frame handgun, including H&K , Springfield Armory, and Beretta polymer frame models. WE DO NOT ACCEPT POLYMER 80 BRAND GUNS/FRAMES FOR WORK, NOR DO WE ACCEPT ANY “80%” TYPE FRAME, SERIALIZED OR NOT.
Please contact us prior to placing a custom order to get our current lead time estimates, as custom project turnaround times vary greatly based on the type of project and our workload. Understand that any turnaround estimate we provide is our best prediction at the time, and is not to be taken as a guarantee that the project will be finished exactly within the estimated timeframe. Our turnaround estimates also cannot account for delays resulting from unforeseen circumstances or project changes requested by the customer after the order had been submitted. Order changes requested by the customer post-submission can result in the turnaround time increasing from what was initially estimated. By placing an order with us, you agree that our project turnaround estimate is not a guarantee; you agree to any increased project completion time that results from order changes you request after the order has been placed; you also agree that you will not cancel your order or make a credit card/payment dispute against us if we are unable to finish your project within the estimated timeframe, or if the timeframe increases due to order changes you request post order-submission
Yes, we need your firearm here for the entire time. We don’t run wait lists or assign numbers to send custom projects in a later date. Custom projects are done in groups, and in stages, which allows us to make steady progress on everyone’s build.
Yes, we sometimes are able to offer expedited service . Expedited projects are done on overtime (weekends or before/after hours) so as to not interfere with our regular work or unfairly delay other customers’ projects . Expedited service cost is list price for the labor elements (grip work, slide milling/refinishing) project, plus 100%. Example: If you get a Duty Series grip package that costs $600 and a slide package that’s $215, for a total of $815, the expedited cost is $1630. This will get your frame and *slide work done in 2 weeks or less. Note: Slide work turnaround time is dependent upon package and and finish/treatment options…if you get Cerakote, we can usually keep it under 2 weeks, but if you get black nitride treatment, it may take longer because that isn’t done in house, so we can’t guarantee completion times on that due to in/out shipping times, and the time it takes for the treatment to be done. Expediting fees do not apply to hardware components purchased as part of the package, such as sights, extended slide stops, etc….those are charged at normal price. Expedited service is not always available, such as during times of heavy backlog or when we have large dealer orders in our queue. Contact us to see if we are currently offering expedited service. MIL/LE/1R/Student discounts do not apply to expedited project
Yes. Regular firearm (title 1) transfer fee is $45, and that includes the background check fees the state charges us. For multiple title 1 items transferred at the same time, add $15 per item. NFA items (title 2) transfer fee is $100 per item if we file it electronically, with you as an individual transferee (not Trust or Corp) via the ATF E-Forms website. If you do not have an E-Forms account and do not want to set one up, we can submit the transfer on a paper form 4 with physical passport photos and inked fingerprint cards, and the transfer fee is $200 per item.. The customer is responsible for providing physical passport photos and inked fingerprints on the proper government form. If you are filing via a trust or corporation, we request that you temporarily remove everyone else from the entity before we submit the transfer, or additional fees will apply per person.
We provide digital passport photo and Livescan encrypted fingerprint services for NFA transfers on-site, for $100. You will receive a digital files of your photo and prints, which you are free to use at other shops. We do not keep your photo and fingerprints captive where you can only use them with us, like kiosk dealers do.
We do not charge transfer fees on firearms/NFA items purchased from us, EXCEPT FOR: NFA items where the purchaser does not have (or want) an e-forms account and we must submit paper forms via the mail, OR- NFA items where the purchaser is a trust or corporation and there is more than one person of responsibility we must account for in the filing.
Please see our order return/cancellation policy for our terms should your transfer be denied, or delayed for a prolonged period of time.
IMPORTANT: If you are having an item sent to us for transfer, please wait for us to notify you that it has arrived and is ready for transfer. Please do not come to our shop as soon as tracking says your item was delivered. We receive many firearms and NFA items at our shop every day, and they must all be inspected and logged into our bound book before they can be transferred out. If you need your transfer started immediately and can’t wait for your item to be processed in during our normal schedule, we can expedite the process for you. Our expediting fee, which is added to our normal transfer fee, is as follows: for title 1 transfers, $30 per item. for NFA transfers, $75 per NFA item.
Yes. If you’re in CA and want custom work done, you can send your gun to us and when it’s done we send it straight back to you. If you’re in CA and want to buy a new gun from us that’s on the CA approved list from us, you can do that too. We will secure CA DOJ approval documentation and include it with the shipment.
Yes. However, due to our workload and retail traffic, it’s best to coordinate with us in advance so that we can allocate time for the consultation.
No. Out of respect for our fellow craftsmen who–like us–have worked hard to establish a recognizable trademark style, we will not rip off another shop’s distinctive work.
We often do. Check our Finished Customs section.
We offer 10% off labor charges in our Duty Series line of custom work to active duty LE, MIL, and Fire/Rescue, and also to students who’ve trained with the excellent professional instructors we are affiliated with. See our Discounts page for details. To the vets and retirees, thank you for your service, but our discount is only for the folks on active status. This discount applies only to newly-commissioned custom orders, either on your own pistol or one purchased from us for a new build. We do not offer discounts on our Signature or Competition Series line of work, general retail orders, or the items in our Finished Customs section.
We provide support for our custom builds as each situation requires, SO LONG AS THE ITEM IS IN THE SAME CONFIGURATION IT WAS WHEN IT LEFT OUR SHOP. If you have a problem with one of our custom builds, and it’s in the same configuration it was when it left our shop, simply email us (please reference your order number if you can), and give us a detailed description of the issue you’re having. IF IT HAS BEEN CHANGED/MODIFIED IN ANY WAY AFTER WE WORKED ON IT, we require that you return it to the same configuration it was in when when it left our shop and see if the problem goes away before you contact us.
If we mill your pistol slide for an optic, we map the optic cut either via specs provided to us by the optic manufacturer OR we use measurements taken from a sample optic from our inventory, OR we use measurements from the exact optic that is being used for the project. We are not responsible for optic/slide fitment issues that result from: 1) the manufacturer changing dimensions/specifications of their optic footprints. 2) tolerance variations between optics either from the same manufacturer, or between manufacturers who use the same optic footprint , e.g. Trijicon RMR footprint and RMR-footprint compatible Holosun optics. 3) customer using a different optic than what was originally used for the project. 4) slide metal deformation on clamp-type optics, e.g. Aimpoint ACRO / ACRO P2, Holosun 509T.
We do not accept custom/customized items for return & refund; we will only repair or replace such items, AT OUR SOLE DISCRETION, and charges for labor and/or material are the responsibility of the customer. By placing a custom order or purchasing one of our finished custom items, you agree that all decisions regarding repair or replacement will be made exclusively by Boresight Solutions.
Retexture: If you are the original purchaser of one of our custom guns/grips, and the grip texture is worn out, we will retexture it one time at no charge as long as we feel it’s safe to do. You just pay shipping to/from us. This service is not available on the rubberized grips we used to offer out of our Little Haiti shop. Some frames can be retextured more than once, at additional cost. If you are not the original owner of the custom gun/grip, retexture service is available for a fee.
If you’re shipping a complete pistol or serialized pistol frame (lower) to us, it must be sent via UPS or Fedex. Their rules require overnight. Pistols and serialized pistol frames can ONLY be sent via US Postal Service if they are sent between FFLs. Slides and non-serialized lowers (example: P320 grip module without serialized fire control group) can go USPS.
When shipping your project to us, we prefer that you do not send it in the factory box inside another box. Just wrap the project securely in packing material and put it in a sturdy cardboard box. DO NOT send your project to us in a soft shipping pouch/envelope. They offer no protection, and also allow the distinct gun shape to show. If your project is sent in this proscribed and irresponsible manner and damage or loss occurs, we will NOT assist with resolution/insurance claims with the shipper in any way. If you are not getting slide work or a fitted trigger package, we only need the frame, not the complete gun. We do not need any magazines unless your project requires them. Do not send any parts or accessories unless they are relevant to the project, AND if you send parts and accessories, they MUST be tagged or somehow marked with your last name and your order number. We will not be responsible for any parts/accessories that are not marked. If you are not familiar with shipping a firearm, or anticipate problems at your local shipping center, we offer prepaid round trip shipping, which allows you to simply print a label, put it on the box, and drop it off without waiting in line to buy your own label. Contact us for this option.
By making a purchase on our website, you agree to follow all the steps outlined below in a timely manner, to include filing a missing item report/trace request (if applicable) and providing us with the case number. We (Boresight) send a shipment confirmation email with tracking for every package we send, and that email contains instructions on how to resolve common shipping-related problems; that email also specifically directs customers to this FAQ section, so there is no reason that our resolution steps can’t be followed quickly. We (Boresight Solutions) require that you (Customer), initiate any trace/location efforts with the carrier, while we (Boresight Solutions) will file any insurance claims (if applicable) on your behalf. You acknowledge that if you do NOT follow the below steps promptly, we (Boresight Solutions) cannot assist with resolution, nor will we be able to file an insurance claim on your behalf for the lost/damaged items. You further agree that once we (Boresight Solutions) have shipped your order, we are no longer responsible for the item, and that you will not file a credit card chargeback/dispute against us if your item is lost/stolen/damaged/misdelivered.
NOTE: AT NO POINT IN THE BELOW STEPS SHOULD YOU (CUSTOMER) FILE AN INSURANCE CLAIM WITH THE CARRIER. WE GENERALLY USE A 3RD PARTY SHIPPING INSURANCE, DUE TO THE CARRIERS’ INSURANCE BEING MOSTLY USELESS AND THE CARRIERS OFTEN DOING EVERYTHING IN THEIR POWER TO DENY A CLAIM. SO, IF AN INSURANCE CLAIM IS WARRANTED, WE WILL DO THAT FOR YOU, SO LONG AS YOU COMPLY WITH THE BELOW STEPS AND PROVIDE US WITH THE CASE DOCUMENTATION WE REQUIRE. BE AWARE THAT SHIPPING INSURANCE ONLY COVERS ITEMS THAT GO MISSING OR GET DAMAGED IN TRANSIT…ONCE AN ITEM IS DELIVERED, UNLESS THE CARRIER ADMITS THEY DELIVERED IT TO THE WRONG PLACE, INSURANCE IS NO LONGER VALID.
If your package arrives missing contents, or the contents was damaged in transit:
If your package is obviously damaged, try to open the package in front of the delivery driver to verify the contents if possible. If contents are missing or damaged, have the driver annotate in their system the package/contents is damaged on the spot and provide you with a case report #. If the package was delivered in your absence, file a damaged item report with the carrier immediately. In either situation, forward the case number/documentation that you filed a report with the carrier to us, AND send us photos of the damaged package, and or damaged contents (as applicable) immediately, so we can file an insurance claim.
If your package is delayed in transit:
If tracking shows that your package is delayed in transit, you must contact the carrier request that they trace/locate the package, and forward us the case #. Then you must allow the carrier time to find it. If after 10 business days from when you file the trace request the item has not been found / the carrier has not updated you, notify us and we will file an insurance claim.
If your package shows delivered, but you don’t have it:
1) First, make sure that the shipping address you provided us when you placed your order is correct. If an incorrect delivery address was provided, that is not the carrier’s fault, nor can we do anything from our side. If the package is sent back to us due to incorrect delivery address, we will be happy to reship it to you at the correct address at your expense.
2) If you provided the correct shipping address, check with other members of the household, neighbors, receptionist, lobby security, mailroom, co-workers, etc etc as appropriate to your location/situation. Also check with the carrier’s delivery drivers who cover your route, if possible, and ask them to help you locate it. We also see it many times where tracking says that a package is delivered one day, but its not actually dropped off until the next day. We guess because the delivery driver just wants to go home early. If you are still unable to locate your package, proceed to 3.
3) If the carrier determines that the package WAS delivered to the correct address, then it was likely stolen. Neither the carrier insurance nor 3rd party insurance covers theft after an item was delivered. We recommend that you file a police report, and hopefully the perpetrator is caught.
Due to the amount of fraudulent order attempts we get, and because our credit card processor penalizes us heavily if we allows a fraudulent order to get through (which means we lose the $$, lose the product, AND to add insult to injury WE have to pay additional fees on top of that because WE got ripped off) we have our webstore security thresholds set very high. While most fraudulent orders are blocked by our security programs outright, some do make it through. We have to be very vigilant about identifying them, because as a small business we cannot afford the loss.
If your order has mismatched billing/shipping addresses, AND/OR is flagged as suspicious by our processor security system, we reserve the right to request additional verification from you to ensure that your order is legitimate. This is stated on our website checkout page, so it doesn’t come as a surprise to anyone. We also reserve the right to cancel any order without explanation if it is flagged by our system or by our credit card processor. By placing an order on our website, you are agreeing to provide us the verification that we ask for, immediately upon request. IF VERIFICATION IS NOT PROVIDED IMMEDIATELY, YOUR ORDER WILL BE DEEMED “CANCELED BY CUSTOMER REQUEST” AND OUR STANDARD ORDER CANCELLATION FEES APPLY. WITH MODERN TECHNOLOGY, AND EVERYONE HAVING A HI DEF CAMERA RIGHT IN THEIR CELLPHONE, THERE IS NO REASON WHY ANYONE WOULD BE UNABLE TO IMMEDIATELY SNAP PICS OR SCAN THE REQUESTED INFO AND SEND IT TO US.
No. Due to ITAR restrictions and/or complications we’ve had in the past with packages navigating customs, we do not ship anything outside the USA. Our ordering system will also reject orders where the billing/shipping address or even the customer’s IP address location is outside the USA
Our work is always evolving , and sometimes we are slow to update the stock photos we use to represent our work. As such, what you receive may not look like other work you’ve seen us do or what’s posted on our website and social media. If a specific aesthetic look is important to you, contact us prior to placing your order. We reserve the right to change or adapt our designs at our sole discretion and without notice, including on projects that are currently being worked on.
Sometimes polymer frames will discolor due to the heat involved with our texturing and sculpting processes. E.g. a black VP9 frame will have a grayish look in the textured areas, or a non-black GLOCK frame will darken in the textured areas. This is cosmetic and does not compromise function of the firearm.
Sometimes tool / machining marks remain after we mill/cut metal components such as pistol slides, or when we are sculpting polymer using hand tools. Tool marks are most noticeable in metal which receives black nitride treatment, as black nitride hardens and blackens the surface; black nitride does not add a layer of coating over the surface which usually hides some marks. In order to achieve a perfectly smooth metal surface sans tool marks, it must be sanded out and polished prior to being treated or coated. We do not polish the milled surfaces prior to treatment or coating, as that would increase lead times and cost significantly. Tool marks are cosmetic, and while they may not meet everyone’s standards of “form”, they do not compromise function. We will not be responsible for, nor will we offer any consideration (e.g. refund, discount, rework, coating) due to tool marks or any sort of cosmetic inconsistencies/blemishes of any kind. By placing an order for custom work with us, you accept that our designs/packages can change without notice, and accept that tool marks/cosmetic inconsistencies/blemishes may occur in our work.
MAGAZINE & AMMO RESTRICTIONS BY STATE.
We do our best to abide by the laws that are in place outside of Florida. However, due to how rapidly such things change, we may not know the exact current details of such laws. Therefore it is ultimately the customer’s responsibility to know the laws where they live, and NOT purchase things from us that are prohibited there. The following list is the restrictions currently known to BORESIGHT SOLUTIONS. This list is not guaranteed to be 100% accurate, nor is it to be used as a reference…it is simply the laws that BORESIGHT SOLUTIONS is currently aware of. If there are any mistakes or omissions, please send an email to info@boresightsolutions.com and include a link to an official/govt website or a screen shot of the same, which outlines the law. We will not ship any magazine or ammunition feed device that holds more than the restricted number of rounds to these states. We reserve the right to not ship an order because of any restriction that we become aware of but which is not listed here. Any order placed containing restricted product will be subject to refund minus 20% order cancellation fee if proof of eligibility (FFL, LE ID) is not provided to us promptly after the order is placed.
MAGAZINES
- California: No magazines over 10-rounds.
- Colorado: No magazines over 15-rounds.
- Connecticut: No magazines over 10-rounds.
- Delaware: No magazines over 17-rounds.
- District of Columbia: No magazines over 10-rounds.
- Hawaii: No magazines over 10-rounds.
- Maryland: No magazines over 10-rounds.
- Massachusetts: No magazines over 10-rounds.
- New Jersey: No magazines over 10-rounds.
- New York: No magazines over 10-rounds.
- Rhode Island: No magazines over 10-rounds.
- Vermont: No rifle magazines over 10-rounds, no pistol magazines over 15-rounds.
- Washington: We have seen conflicting reports on the status of WA’s mag capacity limit law because of lawsuits which have been filed against it. It is the WA customer’s responsibility to know the current law(s) in effect in their state.
- Military APO: We can not ship to APO/FPO addresses. We can ship to a stateside military base or home address that is not an APO address.
AMMUNITION
It is the buyer’s responsibility to know their local laws prior to ordering ammunition. Buyers must be a minimum of 21 years old to purchase centerfire or rimfire ammunition.
We do not ship ammunition to addresses in:
Alaska
California
Connecticut
Guam
Hawaii
Illinois
Massachusetts
New Jersey
New York
Puerto Rico
Washington DC IF YOU ARE LE or HAVE A BUSINESS FFL (no C&R) and would like to purchase magazines that are restricted in your area:
1. Place your order through our website and indicate in your order notes that you are with law enforcement or have a FFL.
2. Send a photocopy or photo of your LE ID, or our FFL to us via email, and be sure to reference your order number. Send the email to info@boresightsolutions.com
3. We will notify you once satisfactory proof of eligibility is received, and will ship your order.
If a customer initiates a credit card chargeback / payment dispute against us which is determined to be in violation of the terms and conditions they agreed to when they placed their order, the customer agrees to forfeit ownership of any items still remaining in Boresight Solutions’ possession. By placing an order with us, you (customer) agree to these terms & conditions.
RETAIL/MERCHANDISE ORDERS:
We usually ship the same day or next business day latest when a website retail order is received. Sometimes we even ship within minutes. So unless our website banner says we are closed/not shipping, or you ordered right before/during a major holiday, or on a weekend, your order should ship promptly. If you don’t receive a shipment notice within 24 hours, check your junk/spam folders prior to contacting us.
NOTE: if you place an order and use different billing and shipping addresses and/or names, your order will be held pending further verification. Orders like that also trip fraud alerts in our system, which can result in your order being canceled without notice. To avoid shipping delays or order cancellation, we highly recommend that you do not use different bill/ship to addresses or names.
If you’re in a ban state and your order contains standard capacity magazines or firearms that are restricted there, you must email us proof of exemption, such as FFL or LE ID, immediately after you place your order, and reference your order number. Do not wait for us to contact you to ask for proof of exemption.
DO NOT CALL OR TEXT TO CHECK ORDER STATUS…EMAIL ONLY, and REFERENCE YOUR ORDER NUMBER.
No. We only accept projects with no permanent modifications to the relevant components for custom work. For example: if you want grip work, the frame must not have any previous stippling or material removal of any kind. We do accept frames that have been Cerakoted but which don’t have any other permanent modifications, BUT an additional labor charge of $100 minimum applies due to the added time and care that most be taken to do our custom work on coated frames. If you want slide work, the slide must not have any aftermarket milling
Most retail orders may be cancelled before they ship. However, even if the order has not been shipped, your payment has been processed, which means we incurred expenses and fees which we don’t get back if we have to refund it. If you paid via credit card, there will be a 5% of the order total OR $5 (whichever is higher) cancellation fee deducted from your refund to cover our administrative expenses plus the merchant service/credit card gateway charges we incur per transaction. If you paid via Sezzle, the cancellation fee will be 7% of the order total plus $.30 (thirty cents) OR $7.95 (whichever is higher) due to Sezzle charging us more than regular credit cards do. Order cancellation requests must be submitted via email and must reference your order number. We will not cancel an order via verbal request on the phone or in a voicemail message.
If you ordered items that are restricted in certain areas, such as firearms/NFA items, magazines, or ammunition that are not legal to own in your area and you do not provide us with valid proof of exemption, your order will be canceled and a 20% admin fee will be deducted from the refund. If you order a firearm, receiver or NFA item and fail to either come to our shop within 30 days to begin the required transfer process, OR fail to arrange with another FFL/SOT to have us ship the items to them so that they can handle the transfer, your order will be canceled and a 20% admin fee will be deducted from the refund.
PARTIAL CANCELLATIONS OF RETAIL ORDERS THAT HAVE NOT YET SHIPPED:
You can request that we remove items from a retail order that has not yet shipped, without cancelling the entire order. Our standard cancellation fees (explained above) will be deducted from the refund of those specific items. If the original order qualified for free shipping, and the new order total after items have been removed is below our free shipping threshold, shipping cost must be paid.
RETURNING NEW RETAIL ITEMS FOR REFUND OR EXCHANGE AFTER YOU RECEIVED THEM:
FIRST: YOU MUST CONTACT US PRIOR TO RETURNING AN ITEM TO REQUEST AUTHORIZATION TO MAKE THE RETURN WITHIN 10 DAYS OF THE PURCHASE DATE, AND YOU MUST RECEIVE WRITTEN AUTHORIZATION FROM US TO RETURN IT. RETURNS SENT IN WITHOUT WRITTEN RETURN AUTHORIZATION FROM US WILL NOT BE ACCEPTED.
SECOND: The following items/item types are non-returnable once they are delivered to you. There are NO EXCEPTIONS to this policy, unless WE made a mistake and sent you the wrong item. Unfortunately, this policy became necessary due to the actions of numerous unscrupulous individuals who abused our policies and/or outright tried to rip us off. However, the benefit of this strict policy is that our customers can rest assured that any new item they get from us is new, never used/circulated, and isn’t someone else’s return. THE FOLLOWING TYPES OF ITEMS ARE NOT RETURNABLE FOR ANY REASON: Used items…if you’ve opened the box and mounted/used it in any way, it’s not returnable; Items where the factory packaging has been damaged, e.g. torn or cut open; Optics and optic mounts; lights and light mounts; trigger kits/trigger components; batteries; knives; pepper spray; tasers/shock devices; laser boresighting devices; ammunition; firearms/receivers/NFA items that the customer has taken possession of via transfer; any item from our Finished Customs section; any item listed as Used, Open Box, Demo, or in the Clearance Rack section. If you think that an item you received is defective, you must contact THE MANUFACTURER of the item. If your item was not listed above, see below on how to return it:
As stated above, contact us via email to request authorization to return an eligible item for refund or exchange within 10 days of the purchase date. Once you receive written authorization from us, send it back along with the packing slip or at minimum a note containing your name and order number so we can ID it. The item(s) you send back must be new/unused/uninstalled, in the original undamaged packaging, with all parts/documentation. IF YOU SEND AN ITEM BACK THAT’S LISTED ABOVE, OR AN ITEM IN USED OR OTHERWISE UNACCEPTABLE CONDITION PER THE ABOVE STIPUTLATIONS, YOU WILL NOT RECEIVE A REFUND. YOU CAN, HOWEVER, PAY SHIPPING TO HAVE YOUR ITEM SENT BACK TO YOU. Customer is responsible for shipping costs when returning items, and returns MUST be sent via a trackable service with delivery confirmation, and you must provide us with the tracking number. If an item is sent back without tracking and delivery confirmation and it goes missing, we will not issue a refund. If you ordered something and decide you don’t want it while it’s still in transit to you, you must receive it and then re-ship it back to us via a trackable service and delivery confirmation. DO NOT REFUSE DELIVERY OR MARK THE PACKAGE “RETURN TO SENDER”…those packages rarely make it back to us, and a refund will not be issued if they go missing.
Once we receive and inspect the eligible return item(s) to ensure it meets our standards, we’ll promptly issue a refund minus a 20% administrative/restocking fee based on the net purchase price of the item being returned. Shipping will not be refunded, because obviously the carrier doesn’t refund us for shipments already delivered.
NOTE: IF you’d like to send back an eligible item and exchange it for item(s) of EQUAL or GREATER value, we will waive the 20% fee. You will be responsible for the price difference between the new item(s), and shipping costs for the new item. If you received free shipping on the original order, you are not eligible for free shipping again on the exchange order.
BORESIGHT SOLUTIONS ADVANTAGE PRECISION BARRELS:. Our ADVANTAGE barrels are designed to be a drop in upgrade. However, due to tolerance variations between host firearms, minor fitting sometimes required. We recommend that this type of work be done by a competent gunsmith. If you would like for us to perform this work, we will do so for a nominal fee.
BORESIGHT SOLUTIONS CUSTOM FRAMES/GRIP MODULES FROM OUR FINISHED CUSTOMS SECTION:
This applies to factory frames/grip modules (Sig, Beretta, Staccato, Zev etc) and aftermarket ( aftermarket Wilson Combat, Brouwer ,; etc). EXCEPTION: we do NOT fit MJD Solutions grip frames to your pistol. If the firearm you plan to install the item on has specific features which may prevent installation or function, e.g. manual safeties, mag drop safeties, lock mechanisms, etc , you must make us aware of that up front so that we can account for it. If mods are required to make one of our grips fit your gun, we will do so at no charge or for a nominal fee at our discretion. If you do not make us aware of any such features and need the mods performed afterward, you are responsible for the cost of the work (if any) and shipping costs both ways.
IF WE SENT YOU THE WRONG ITEM:
If you receive the wrong item from us, please notify us immediately via email, reference your order number, AND include a photo of the incorrect item. We will promptly send you a prepaid shipping label to return the incorrect item to us, and we will also cover shipping costs to send the correct replacement item to you once we have confirmation that the incorrect item is headed back to us. NOTE, unfortunately due to some lowlifes who got their replacement item from us first and decided to keep the incorrect item as well, we had to change our “honor system” exchange policy. Now, before we ship the correct item to you, you must ship the incorrect item back to us using the label we provide, get a receipt from the carrier when you drop it off, and email us a photo of the receipt showing the tracking number, date, and location of the drop-off. As soon as tracking shows us that the returned item is headed back to us, we will send your replacement item. This usually only adds one more day to the exchange process than previously if you drop the incorrect item off to ship promptly. We apologize for the inconvenience, but unfortunately scumbags exist. If you elect to return the incorrect item and get a refund rather than allow us to replace the item with the correct one, your refund will be minus the above 20% admin/restocking fee. If we do not receive the incorrect item back after sending you the correct one, you will be charged for both items. By placing an order on our website, you agree to these terms.
DEFECTIVE ITEMS:
Everything we sell is factory new (unless specifically listed as used), and is covered under the manufacturer’s warranty. Open box items are also still covered under warranty. We are not an authorized warranty repair/exchange center for any of the items we sell. Therefore, any defects or problems you encounter with an item purchased from us must be resolved with the manufacturer under warranty.
NFA ITEM ORDERS:
-If no transfer paperwork has been prepared, we will cancel the order and issue a refund minus the 20% admin fee posted above.
-If the transfer form has been prepared but NOT submitted to the ATF, the order can be canceled and refunded minus $100 or 20% of the total item cost, whichever is greater.
-If the transfer form has been prepared AND submitted to the ATF, the order cannot be canceled, even if approval is still pending.
CUSTOM SHOP ORDERS
Custom orders are personal, tailored to the individual customer’s specifications. Therefore, custom orders can only be canceled if work has not yet begun. Work usually begins on a project within a week of the order being submitted, so the decision to cancel must be made promptly. Cancellation requests must be submitted via email (so both parties have a written record), and must include your name and order number. Refunds for canceled custom projects will have a $150 admin fee and return shipping (if applicable) deducted. Once work has begun, you (customer) are committed to the project and no exceptions will be made. If you’d like to add or remove options from the project, we do our best to accommodate change requests. Change requests must be made via email, and include your name and order number. Due to change requests being disruptive to our work order organization, we are not responsible for errors/omissions to an order resulting from change requests; we also ask that you keep order change requests to a minimum, and do not submit order change requests after 30 days of order submission. Our estimated completion times are an estimate, not a guarantee. However, be aware that order change requests will likely increase the turnaround time from what was originally estimated. By placing an order with us, you agree to these terms & conditions.
COMPLETED CUSTOM PROJECT INSPECTION & ACCEPTANCE/DELIVERY
When you pick up your finished project from our shop, we require that you inspect it thoroughly and make us aware of any mechanical/functional issues prior to paying the final balance (if any) and taking possession of it. Conversely, if we ship you the finished project, we require that you inspect it immediately upon delivery (or prior to acceptance from the FFL), and notify us via email if there are any problems. NOTE: we understand that you may not have time/ability to do a full inspection immediately, so in either case we offer a 5 day additional inspection period (from the date you receive/take delivery of the project) for you to examine the project further and also to test fire it. If during that 5 day inspection period you find mechanical/functional problems of any kind, notify us immediately via email. If you do not notify us via email of any issues with your project after 5 days, you agree that all work was performed to your satisfaction. When a project is finished, we must receive payment for any balance due within 14 days. Finished projects must be picked up or arranged to be shipped to you or your receiving FFL (for firearms purchased from us) within 14 days of completion, unless previous arrangements have been made with us to hold the project for you. For firearms purchased from us and which must be shipped to a FFL for transfer, the customer must provide us with the contact information of the FFL within 14 days of completion. For projects which remain in our possession after 14 days from completion (without previous arrangement made to hold), a storage fee of $1.50 per day per item will be charged from that point forward until 120 days past completion Storage fees must be paid prior to pickup or shipping. Projects not picked up or arranged to shipped out after 120 days are forfeited to and become the property of Boresight Solutions, and no refunds will be made. By placing an order with us, you agree to these terms & conditions.
DENIED/DELAYED BACKGROUND CHECK/TRANSFERS:
If you fail a background check, we are prohibited by law from transferring the firearm to you. If your background check is DECISION PENDING, we cannot transfer the firearm to you until we receive an approval. Decision Pending status can take months to resolve. If you fail the background check, OR if you decide to cancel your purchase because the background check process is delayed or in “DECISION PENDING” status and you don’t want to wait for the process to run it’s course, your refund will be minus our posted order cancellation fee AND a $75 admin fee.
ALL OTHER CANCELLATION/REFUND SITUATIONS:
If a situation occurs that’s not addressed by one of the above policies, it will be handled on an individual basis. We reserve the right to change our policie
We are proud that our grip work is done by-hand, freehand, by skilled and talented human beings. While laser stippling is great for cosmetic designs, we feel that hard-use performance is paramount, and laser stippling simply doesn’t yield a texture that’s rugged and effective enough to deliver the proven benefits of traditional deep, hand-embossed texturing like ours.
We have a package for pretty much every polymer frame handgun.
Our Signature Series covers all GLOCK models/generations. Occasionally Ben will take in something else for a Signature project, by request. Our Duty Series covers all GLOCK models/generations, all S&W M&P and Shields, CZ P07, 09, and 10-series, Walther PPQs, and all Sig Sauer P320 variants including the X-Series. Our Competition Series covers all of the previously mentioned makes/models covered by the previous 2 Series, plus nearly every other factory polymer frame handgun, including H&K , Springfield Armory, and Beretta polymer frame models. WE DO NOT ACCEPT POLYMER 80 BRAND GUNS/FRAMES FOR WORK, NOR DO WE ACCEPT ANY “80%” TYPE FRAME, SERIALIZED OR NOT.
Please contact us prior to placing a custom order to get our current lead time estimates, as custom project turnaround times vary greatly based on the type of project and our workload. Understand that any turnaround estimate we provide is our best prediction at the time, and is not to be taken as a guarantee that the project will be finished exactly within the estimated timeframe. Our turnaround estimates also cannot account for delays resulting from unforeseen circumstances or project changes requested by the customer after the order had been submitted. Order changes requested by the customer post-submission can result in the turnaround time increasing from what was initially estimated. By placing an order with us, you agree that our project turnaround estimate is not a guarantee; you agree to any increased project completion time that results from order changes you request after the order has been placed; you also agree that you will not cancel your order or make a credit card/payment dispute against us if we are unable to finish your project within the estimated timeframe, or if the timeframe increases due to order changes you request post order-submission
Yes, we need your firearm here for the entire time. We don’t run wait lists or assign numbers to send custom projects in a later date. Custom projects are done in groups, and in stages, which allows us to make steady progress on everyone’s build.
Yes, we sometimes are able to offer expedited service . Expedited projects are done on overtime (weekends or before/after hours) so as to not interfere with our regular work or unfairly delay other customers’ projects . Expedited service cost is list price for the labor elements (grip work, slide milling/refinishing) project, plus 100%. Example: If you get a Duty Series grip package that costs $600 and a slide package that’s $215, for a total of $815, the expedited cost is $1630. This will get your frame and *slide work done in 2 weeks or less. Note: Slide work turnaround time is dependent upon package and and finish/treatment options…if you get Cerakote, we can usually keep it under 2 weeks, but if you get black nitride treatment, it may take longer because that isn’t done in house, so we can’t guarantee completion times on that due to in/out shipping times, and the time it takes for the treatment to be done. Expediting fees do not apply to hardware components purchased as part of the package, such as sights, extended slide stops, etc….those are charged at normal price. Expedited service is not always available, such as during times of heavy backlog or when we have large dealer orders in our queue. Contact us to see if we are currently offering expedited service. MIL/LE/1R/Student discounts do not apply to expedited project
Yes. Regular firearm (title 1) transfer fee is $45, and that includes the background check fees the state charges us. For multiple title 1 items transferred at the same time, add $15 per item. NFA items (title 2) transfer fee is $100 per item if we file it electronically, with you as an individual transferee (not Trust or Corp) via the ATF E-Forms website. If you do not have an E-Forms account and do not want to set one up, we can submit the transfer on a paper form 4 with physical passport photos and inked fingerprint cards, and the transfer fee is $200 per item.. The customer is responsible for providing physical passport photos and inked fingerprints on the proper government form. If you are filing via a trust or corporation, we request that you temporarily remove everyone else from the entity before we submit the transfer, or additional fees will apply per person.
We provide digital passport photo and Livescan encrypted fingerprint services for NFA transfers on-site, for $100. You will receive a digital files of your photo and prints, which you are free to use at other shops. We do not keep your photo and fingerprints captive where you can only use them with us, like kiosk dealers do.
We do not charge transfer fees on firearms/NFA items purchased from us, EXCEPT FOR: NFA items where the purchaser does not have (or want) an e-forms account and we must submit paper forms via the mail, OR- NFA items where the purchaser is a trust or corporation and there is more than one person of responsibility we must account for in the filing.
Please see our order return/cancellation policy for our terms should your transfer be denied, or delayed for a prolonged period of time.
IMPORTANT: If you are having an item sent to us for transfer, please wait for us to notify you that it has arrived and is ready for transfer. Please do not come to our shop as soon as tracking says your item was delivered. We receive many firearms and NFA items at our shop every day, and they must all be inspected and logged into our bound book before they can be transferred out. If you need your transfer started immediately and can’t wait for your item to be processed in during our normal schedule, we can expedite the process for you. Our expediting fee, which is added to our normal transfer fee, is as follows: for title 1 transfers, $30 per item. for NFA transfers, $75 per NFA item.
Yes. If you’re in CA and want custom work done, you can send your gun to us and when it’s done we send it straight back to you. If you’re in CA and want to buy a new gun from us that’s on the CA approved list from us, you can do that too. We will secure CA DOJ approval documentation and include it with the shipment.
Yes. However, due to our workload and retail traffic, it’s best to coordinate with us in advance so that we can allocate time for the consultation.
No. Out of respect for our fellow craftsmen who–like us–have worked hard to establish a recognizable trademark style, we will not rip off another shop’s distinctive work.
We often do. Check our Finished Customs section.
We offer 10% off labor charges in our Duty Series line of custom work to active duty LE, MIL, and Fire/Rescue, and also to students who’ve trained with the excellent professional instructors we are affiliated with. See our Discounts page for details. To the vets and retirees, thank you for your service, but our discount is only for the folks on active status. This discount applies only to newly-commissioned custom orders, either on your own pistol or one purchased from us for a new build. We do not offer discounts on our Signature or Competition Series line of work, general retail orders, or the items in our Finished Customs section.
We provide support for our custom builds as each situation requires, SO LONG AS THE ITEM IS IN THE SAME CONFIGURATION IT WAS WHEN IT LEFT OUR SHOP. If you have a problem with one of our custom builds, and it’s in the same configuration it was when it left our shop, simply email us (please reference your order number if you can), and give us a detailed description of the issue you’re having. IF IT HAS BEEN CHANGED/MODIFIED IN ANY WAY AFTER WE WORKED ON IT, we require that you return it to the same configuration it was in when when it left our shop and see if the problem goes away before you contact us.
If we mill your pistol slide for an optic, we map the optic cut either via specs provided to us by the optic manufacturer OR we use measurements taken from a sample optic from our inventory, OR we use measurements from the exact optic that is being used for the project. We are not responsible for optic/slide fitment issues that result from: 1) the manufacturer changing dimensions/specifications of their optic footprints. 2) tolerance variations between optics either from the same manufacturer, or between manufacturers who use the same optic footprint , e.g. Trijicon RMR footprint and RMR-footprint compatible Holosun optics. 3) customer using a different optic than what was originally used for the project. 4) slide metal deformation on clamp-type optics, e.g. Aimpoint ACRO / ACRO P2, Holosun 509T.
We do not accept custom/customized items for return & refund; we will only repair or replace such items, AT OUR SOLE DISCRETION, and charges for labor and/or material are the responsibility of the customer. By placing a custom order or purchasing one of our finished custom items, you agree that all decisions regarding repair or replacement will be made exclusively by Boresight Solutions.
Retexture: If you are the original purchaser of one of our custom guns/grips, and the grip texture is worn out, we will retexture it one time at no charge as long as we feel it’s safe to do. You just pay shipping to/from us. This service is not available on the rubberized grips we used to offer out of our Little Haiti shop. Some frames can be retextured more than once, at additional cost. If you are not the original owner of the custom gun/grip, retexture service is available for a fee.
If you’re shipping a complete pistol or serialized pistol frame (lower) to us, it must be sent via UPS or Fedex. Their rules require overnight. Pistols and serialized pistol frames can ONLY be sent via US Postal Service if they are sent between FFLs. Slides and non-serialized lowers (example: P320 grip module without serialized fire control group) can go USPS.
When shipping your project to us, we prefer that you do not send it in the factory box inside another box. Just wrap the project securely in packing material and put it in a sturdy cardboard box. DO NOT send your project to us in a soft shipping pouch/envelope. They offer no protection, and also allow the distinct gun shape to show. If your project is sent in this proscribed and irresponsible manner and damage or loss occurs, we will NOT assist with resolution/insurance claims with the shipper in any way. If you are not getting slide work or a fitted trigger package, we only need the frame, not the complete gun. We do not need any magazines unless your project requires them. Do not send any parts or accessories unless they are relevant to the project, AND if you send parts and accessories, they MUST be tagged or somehow marked with your last name and your order number. We will not be responsible for any parts/accessories that are not marked. If you are not familiar with shipping a firearm, or anticipate problems at your local shipping center, we offer prepaid round trip shipping, which allows you to simply print a label, put it on the box, and drop it off without waiting in line to buy your own label. Contact us for this option.
By making a purchase on our website, you agree to follow all the steps outlined below in a timely manner, to include filing a missing item report/trace request (if applicable) and providing us with the case number. We (Boresight) send a shipment confirmation email with tracking for every package we send, and that email contains instructions on how to resolve common shipping-related problems; that email also specifically directs customers to this FAQ section, so there is no reason that our resolution steps can’t be followed quickly. We (Boresight Solutions) require that you (Customer), initiate any trace/location efforts with the carrier, while we (Boresight Solutions) will file any insurance claims (if applicable) on your behalf. You acknowledge that if you do NOT follow the below steps promptly, we (Boresight Solutions) cannot assist with resolution, nor will we be able to file an insurance claim on your behalf for the lost/damaged items. You further agree that once we (Boresight Solutions) have shipped your order, we are no longer responsible for the item, and that you will not file a credit card chargeback/dispute against us if your item is lost/stolen/damaged/misdelivered.
NOTE: AT NO POINT IN THE BELOW STEPS SHOULD YOU (CUSTOMER) FILE AN INSURANCE CLAIM WITH THE CARRIER. WE GENERALLY USE A 3RD PARTY SHIPPING INSURANCE, DUE TO THE CARRIERS’ INSURANCE BEING MOSTLY USELESS AND THE CARRIERS OFTEN DOING EVERYTHING IN THEIR POWER TO DENY A CLAIM. SO, IF AN INSURANCE CLAIM IS WARRANTED, WE WILL DO THAT FOR YOU, SO LONG AS YOU COMPLY WITH THE BELOW STEPS AND PROVIDE US WITH THE CASE DOCUMENTATION WE REQUIRE. BE AWARE THAT SHIPPING INSURANCE ONLY COVERS ITEMS THAT GO MISSING OR GET DAMAGED IN TRANSIT…ONCE AN ITEM IS DELIVERED, UNLESS THE CARRIER ADMITS THEY DELIVERED IT TO THE WRONG PLACE, INSURANCE IS NO LONGER VALID.
If your package arrives missing contents, or the contents was damaged in transit:
If your package is obviously damaged, try to open the package in front of the delivery driver to verify the contents if possible. If contents are missing or damaged, have the driver annotate in their system the package/contents is damaged on the spot and provide you with a case report #. If the package was delivered in your absence, file a damaged item report with the carrier immediately. In either situation, forward the case number/documentation that you filed a report with the carrier to us, AND send us photos of the damaged package, and or damaged contents (as applicable) immediately, so we can file an insurance claim.
If your package is delayed in transit:
If tracking shows that your package is delayed in transit, you must contact the carrier request that they trace/locate the package, and forward us the case #. Then you must allow the carrier time to find it. If after 10 business days from when you file the trace request the item has not been found / the carrier has not updated you, notify us and we will file an insurance claim.
If your package shows delivered, but you don’t have it:
1) First, make sure that the shipping address you provided us when you placed your order is correct. If an incorrect delivery address was provided, that is not the carrier’s fault, nor can we do anything from our side. If the package is sent back to us due to incorrect delivery address, we will be happy to reship it to you at the correct address at your expense.
2) If you provided the correct shipping address, check with other members of the household, neighbors, receptionist, lobby security, mailroom, co-workers, etc etc as appropriate to your location/situation. Also check with the carrier’s delivery drivers who cover your route, if possible, and ask them to help you locate it. We also see it many times where tracking says that a package is delivered one day, but its not actually dropped off until the next day. We guess because the delivery driver just wants to go home early. If you are still unable to locate your package, proceed to 3.
3) If the carrier determines that the package WAS delivered to the correct address, then it was likely stolen. Neither the carrier insurance nor 3rd party insurance covers theft after an item was delivered. We recommend that you file a police report, and hopefully the perpetrator is caught.
Due to the amount of fraudulent order attempts we get, and because our credit card processor penalizes us heavily if we allows a fraudulent order to get through (which means we lose the $$, lose the product, AND to add insult to injury WE have to pay additional fees on top of that because WE got ripped off) we have our webstore security thresholds set very high. While most fraudulent orders are blocked by our security programs outright, some do make it through. We have to be very vigilant about identifying them, because as a small business we cannot afford the loss.
If your order has mismatched billing/shipping addresses, AND/OR is flagged as suspicious by our processor security system, we reserve the right to request additional verification from you to ensure that your order is legitimate. This is stated on our website checkout page, so it doesn’t come as a surprise to anyone. We also reserve the right to cancel any order without explanation if it is flagged by our system or by our credit card processor. By placing an order on our website, you are agreeing to provide us the verification that we ask for, immediately upon request. IF VERIFICATION IS NOT PROVIDED IMMEDIATELY, YOUR ORDER WILL BE DEEMED “CANCELED BY CUSTOMER REQUEST” AND OUR STANDARD ORDER CANCELLATION FEES APPLY. WITH MODERN TECHNOLOGY, AND EVERYONE HAVING A HI DEF CAMERA RIGHT IN THEIR CELLPHONE, THERE IS NO REASON WHY ANYONE WOULD BE UNABLE TO IMMEDIATELY SNAP PICS OR SCAN THE REQUESTED INFO AND SEND IT TO US.
No. Due to ITAR restrictions and/or complications we’ve had in the past with packages navigating customs, we do not ship anything outside the USA. Our ordering system will also reject orders where the billing/shipping address or even the customer’s IP address location is outside the USA
Our work is always evolving , and sometimes we are slow to update the stock photos we use to represent our work. As such, what you receive may not look like other work you’ve seen us do or what’s posted on our website and social media. If a specific aesthetic look is important to you, contact us prior to placing your order. We reserve the right to change or adapt our designs at our sole discretion and without notice, including on projects that are currently being worked on.
Sometimes polymer frames will discolor due to the heat involved with our texturing and sculpting processes. E.g. a black VP9 frame will have a grayish look in the textured areas, or a non-black GLOCK frame will darken in the textured areas. This is cosmetic and does not compromise function of the firearm.
Sometimes tool / machining marks remain after we mill/cut metal components such as pistol slides, or when we are sculpting polymer using hand tools. Tool marks are most noticeable in metal which receives black nitride treatment, as black nitride hardens and blackens the surface; black nitride does not add a layer of coating over the surface which usually hides some marks. In order to achieve a perfectly smooth metal surface sans tool marks, it must be sanded out and polished prior to being treated or coated. We do not polish the milled surfaces prior to treatment or coating, as that would increase lead times and cost significantly. Tool marks are cosmetic, and while they may not meet everyone’s standards of “form”, they do not compromise function. We will not be responsible for, nor will we offer any consideration (e.g. refund, discount, rework, coating) due to tool marks or any sort of cosmetic inconsistencies/blemishes of any kind. By placing an order for custom work with us, you accept that our designs/packages can change without notice, and accept that tool marks/cosmetic inconsistencies/blemishes may occur in our work.
MAGAZINE & AMMO RESTRICTIONS BY STATE.
We do our best to abide by the laws that are in place outside of Florida. However, due to how rapidly such things change, we may not know the exact current details of such laws. Therefore it is ultimately the customer’s responsibility to know the laws where they live, and NOT purchase things from us that are prohibited there. The following list is the restrictions currently known to BORESIGHT SOLUTIONS. This list is not guaranteed to be 100% accurate, nor is it to be used as a reference…it is simply the laws that BORESIGHT SOLUTIONS is currently aware of. If there are any mistakes or omissions, please send an email to info@boresightsolutions.com and include a link to an official/govt website or a screen shot of the same, which outlines the law. We will not ship any magazine or ammunition feed device that holds more than the restricted number of rounds to these states. We reserve the right to not ship an order because of any restriction that we become aware of but which is not listed here. Any order placed containing restricted product will be subject to refund minus 20% order cancellation fee if proof of eligibility (FFL, LE ID) is not provided to us promptly after the order is placed.
MAGAZINES
- California: No magazines over 10-rounds.
- Colorado: No magazines over 15-rounds.
- Connecticut: No magazines over 10-rounds.
- Delaware: No magazines over 17-rounds.
- District of Columbia: No magazines over 10-rounds.
- Hawaii: No magazines over 10-rounds.
- Maryland: No magazines over 10-rounds.
- Massachusetts: No magazines over 10-rounds.
- New Jersey: No magazines over 10-rounds.
- New York: No magazines over 10-rounds.
- Rhode Island: No magazines over 10-rounds.
- Vermont: No rifle magazines over 10-rounds, no pistol magazines over 15-rounds.
- Washington: We have seen conflicting reports on the status of WA’s mag capacity limit law because of lawsuits which have been filed against it. It is the WA customer’s responsibility to know the current law(s) in effect in their state.
- Military APO: We can not ship to APO/FPO addresses. We can ship to a stateside military base or home address that is not an APO address.
AMMUNITION
It is the buyer’s responsibility to know their local laws prior to ordering ammunition. Buyers must be a minimum of 21 years old to purchase centerfire or rimfire ammunition.
We do not ship ammunition to addresses in:
Alaska
California
Connecticut
Guam
Hawaii
Illinois
Massachusetts
New Jersey
New York
Puerto Rico
Washington DC IF YOU ARE LE or HAVE A BUSINESS FFL (no C&R) and would like to purchase magazines that are restricted in your area:
1. Place your order through our website and indicate in your order notes that you are with law enforcement or have a FFL.
2. Send a photocopy or photo of your LE ID, or our FFL to us via email, and be sure to reference your order number. Send the email to info@boresightsolutions.com
3. We will notify you once satisfactory proof of eligibility is received, and will ship your order.